Retail Key Holder: Lead Store Ops & 40% Discount

Bath & Body Works

Florida

On-site

USD 19,000 - 25,000

Full time

14 days+
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Benefits offered by this job

40% merchandise discount
DailyPay on-demand pay
Tuition-free education program
Employee assistance program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty when scheduled, lead teams, coach colleagues, and ensure a high-quality customer experience through product knowledge and compliant store practices.

You will contribute to opening/closing tasks, floor presentation, and driving performance metrics while maintaining safety and brand standards. Candidates should be able to work varied shifts.

Qualifications

  • Thrives in a customer-first based retail environment.
  • Ability to foster a customer-focused selling culture.
  • Experience in sales, customer experience and store operations in a fast-paced setting.
  • Strong communication, feedback, and adaptability.

Responsibilities

  • Lead as acting Manager on Duty when scheduled to address customer experience and maintenance issues.
  • Provide individual and team performance feedback to managers.
  • Drive exceptional in-store customer experiences through product knowledge and selling behaviors.
  • Demonstrate knowledge of products, company policies, and store strategies.
  • Set daily direction and goals for the team at shift start.
  • Perform opening/closing routines including deposits and handling shipments.
  • Build connections with customers via needs discovery, product details, demos, and recommendations.
  • Assist with floorset execution, visual presentation and marketing placements.
  • Maintain safety and store appearance; lift up to 50 pounds as needed.

Skills

Customer-focused selling
Leadership coaching
Communication skills
Retail operations knowledge

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty when scheduled, lead teams, coach colleagues, and ensure a high-quality customer experience through product knowledge and compliant store practices.

You will contribute to opening/closing tasks, floor presentation, and driving performance metrics while maintaining safety and brand standards. Candidates should be able to work varied shifts.

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