Retail Key Holder: Lead Store Ops & 40% Discount

Bath & Body Works; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand pay

Tuition-free education program

Employee assistance program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty when scheduled, lead teams, coach colleagues, and ensure a high-quality customer experience through product knowledge and compliant store practices.

You will contribute to opening/closing tasks, floor presentation, and driving performance metrics while maintaining safety and brand standards. Candidates should be able to work varied shifts.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Experience in sales, customer experience and store operations in a fast-paced setting.
• Strong communication, feedback, and adaptability.

Responsibilities

• Lead as acting Manager on Duty when scheduled to address customer experience and maintenance issues.
• Provide individual and team performance feedback to managers.
• Drive exceptional in-store customer experiences through product knowledge and selling behaviors.
• Demonstrate knowledge of products, company policies, and store strategies.
• Set daily direction and goals for the team at shift start.
• Perform opening/closing routines including deposits and handling shipments.
• Build connections with customers via needs discovery, product details, demos, and recommendations.
• Assist with floorset execution, visual presentation and marketing placements.
• Maintain safety and store appearance; lift up to 50 pounds as needed.

Skills

Customer-focused selling

Leadership coaching

Communication skills

Retail operations knowledge

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty when scheduled, lead teams, coach colleagues, and ensure a high-quality customer experience through product knowledge and compliant store practices.

You will contribute to opening/closing tasks, floor presentation, and driving performance metrics while maintaining safety and brand standards. Candidates should be able to work varied shifts.