Key Holder & Store Leader — Daily Pay + 40% Discount

Bath & Body Works; Columbus (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition-free education with Guild

Tuition reimbursement

Job summary

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective execution of store and operational tasks. You will be the frontline leader, guiding associates in customer engagement, product knowledge, and brand standards.

The role emphasizes coaching, teamwork, and delivering a superior in-store experience. You will manage daily tasks, assist with opening/closing, inventories, and floor sets while ensuring safety and policy compliance.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead delegated tasks from the Store Manager and serve as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences with strong product knowledge and selling behaviors.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily shift goals and direct the team accordingly.
• Perform opening/closing routines including banking, shipments, and directives.
• Create genuine connections with customers through needs discovery and personalized recommendations.
• Assist with floorset execution, visual presentation and marketing placement.
• Maintain safety, cleanliness, and adherence to standards.

Skills

Customer-first mindset

Coaching others

Communication skills

Adaptability

De-escalation

Peak hours flexibility

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective execution of store and operational tasks. You will be the frontline leader, guiding associates in customer engagement, product knowledge, and brand standards.

The role emphasizes coaching, teamwork, and delivering a superior in-store experience. You will manage daily tasks, assist with opening/closing, inventories, and floor sets while ensuring safety and policy compliance.