Key Holder: Lead Store & Customer Experience (40% Off)

Bath & Body Works; Clearwater (FL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition reimbursement

Job summary

Bath & Body Works in Clearwater, FL is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leadership will guide customer experience and maintain brand standards while empowering teams to excel.

The role requires strong customer service, leadership, and coaching abilities, with flexibility for peak hours and varied shifts. Daily tasks include opening/closing routines, product knowledge, and assisting with store presentation and

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead delegated leadership tasks by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including bank deposits, receiving shipments, and disseminating directives.
• Create genuine connections with customers through uncovering needs and personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Maintain safety, cleanliness and engagement by following standards.

Skills

Customer service

Leadership

Sales experience

Effective communication

Education

High school diploma or GED

Job description

Bath & Body Works in Clearwater, FL is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leadership will guide customer experience and maintain brand standards while empowering teams to excel.

The role requires strong customer service, leadership, and coaching abilities, with flexibility for peak hours and varied shifts. Daily tasks include opening/closing routines, product knowledge, and assisting with store presentation and