Key Holder: Lead Retail Team & Customer Experience

Bath & Body Works; Boynton Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

40% discount

DailyPay

Career growth

Job summary

Bath & Body Works in Boynton Beach, FL is seeking a Key Holder to support achieving sales goals and executing store operations. You will act as Manager on Duty and guide the team to deliver exceptional customer experiences.

This role emphasizes leadership, coaching, product knowledge, and adherence to policies. Benefits include a 40% discount, DailyPay availability, and growth opportunities within the brand.

Qualifications

• Strong customer-service orientation and ability to coach others.
• Proven track record in achieving sales and customer experience goals.
• Ability to work peak days, evenings, weekends, and holidays.

Responsibilities

• Lead as Manager on Duty and address customer experience issues.
• Give feedback to managers on performance.
• Deliver in-store experiences with strong product knowledge.
• Display product knowledge, policies, and store strategies.
• Set daily goals and direction for shifts.
• Handle opening/closing routines, deposits, and shipments.
• Build connections with customers through needs and recommendations.
• Assist with floorset, visuals, and marketing placement.
• Follow safety standards and maintain store appearance.

Skills

Customer service

Leadership

Communication

Sales

Coaching

Flexible schedule

Education

High school diploma or GED

Tools

POS system

Job description

Bath & Body Works in Boynton Beach, FL is seeking a Key Holder to support achieving sales goals and executing store operations. You will act as Manager on Duty and guide the team to deliver exceptional customer experiences.

This role emphasizes leadership, coaching, product knowledge, and adherence to policies. Benefits include a 40% discount, DailyPay availability, and growth opportunities within the brand.