Key Holder: Lead Customer Experience & Store Operations

URBN Urban Outfitters, Inc.; Deer Park (TX); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder located in Deer Park, IL to support the store leadership team in service, selling, and daily processes. The role requires fostering a customer-centric environment and mentoring the associate team.

You will collaborate with leadership to drive sales, manage daily zones, and ensure smooth omni-channel shopping experiences. The position involves training staff and maintaining store standards to enhance customer satisfaction.

Qualifications

• Previous leadership experience in retail environment.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong customer service orientation.
• Willingness to learn store procedures.

Responsibilities

• Collaborate with leadership to foster a welcoming customer environment.
• Help drive sales and store metrics using key KPIs.
• Execute omni-channel shopping experiences via fulfillment processes.
• Support training of associates, including onboarding.
• Maintain store standards and daily operations.
• Assist with opening/closing, restocking, facilities or IT issues.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn and grow

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder located in Deer Park, IL to support the store leadership team in service, selling, and daily processes. The role requires fostering a customer-centric environment and mentoring the associate team.

You will collaborate with leadership to drive sales, manage daily zones, and ensure smooth omni-channel shopping experiences. The position involves training staff and maintaining store standards to enhance customer satisfaction.