Cannabis Retail Shift Lead — Customer Experience & Ops

Hirebridge; Oakland (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Hirebridge is seeking a Retail Shift Lead in Oakland, CA to ensure smooth operations during shifts. You will serve as the main point of contact for Budtenders and customers, drive excellent service, and manage inventory and transactions on the POS system.

The role requires industry knowledge, leadership capabilities, and the ability to uphold cannabis regulations while maintaining a welcoming environment for customers and staff.

Qualifications

• High school diploma or GED required.
• 1–3 years of retail or customer service experience.
• Knowledgeable in Microsoft Word; advanced Excel skills preferred.
• Must be 21+ and pass a criminal background check.

Responsibilities

• Provides excellent customer experience.
• Accurately log customer information in computer systems.
• Record customer transactions in POS system accurately.
• Update all systems with current specials, events, and marketing materials.
• Oversee cash handling and distribute tips accurately.

Skills

Customer service

Communication

Multitasking

Inventory software

Cannabis regulations knowledge

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Hirebridge is seeking a Retail Shift Lead in Oakland, CA to ensure smooth operations during shifts. You will serve as the main point of contact for Budtenders and customers, drive excellent service, and manage inventory and transactions on the POS system.

The role requires industry knowledge, leadership capabilities, and the ability to uphold cannabis regulations while maintaining a welcoming environment for customers and staff.