Brand Ambassador Key Holder — Lead Store Experience

URBN Urban Outfitters, Inc.; Novi (MI); Hybrid; USD 42,981,000 - 46,287,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Novi, MI is seeking a Key Holder to support store leadership and inspire a customer-centric shopping environment. You will help drive sales, share product knowledge, and mentor teammates to deliver exceptional service.

In this role you will collaborate with management on daily operations, uphold FP visual standards, and ensure accurate, timely processing of omni-channel orders.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects company values; partners with store leadership to create an engaging customer experience.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service and styling recommendations.
• Delivers a seamless omni-channel experience through understanding and use of systems.

Skills

Brand passion

Leadership

Team player

Flexible hours

Willing to learn

Job description

URBN Urban Outfitters, Inc. in Novi, MI is seeking a Key Holder to support store leadership and inspire a customer-centric shopping environment. You will help drive sales, share product knowledge, and mentor teammates to deliver exceptional service.

In this role you will collaborate with management on daily operations, uphold FP visual standards, and ensure accurate, timely processing of omni-channel orders.