Key Customer Manager

DNV; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Key Customer Manager to lead business development in the Business Assurance sector. This role involves building strong relationships with key decision makers, understanding their needs, and collaborating with various teams to achieve sales targets. The position offers a fully remote work environment and the chance to engage in exciting projects that shape the future of assurance and risk management. With a strong focus on customer satisfaction and retention, this role is perfect for those looking to make a significant impact in a dynamic industry.

Benefits

Generous paid time off

Comprehensive benefits

Flexible work schedule

Career advancement opportunities

Inclusive and diverse workforce commitment

Qualifications

• 5+ years of industry experience with a focus on Digital Assurance.
• Strong English communication skills and willingness to travel.

Responsibilities

• Build relationships with key decision makers and understand customer needs.
• Achieve sales objectives while maintaining high customer satisfaction.

Skills

Negotiation Skills

Social Selling Skills

Customer Relationship Management

Industry Knowledge

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions.

About The Role

DNV is seeking a Key Customer Manager who will lead business development for new Key Customers in our Business Assurance North America. The Key Customer Manager will build relationships with key decision makers and stakeholders, understanding customer needs deeply. The role is responsible for achieving sales targets and ensuring customer satisfaction and retention. This position involves collaboration with various teams and requires the ability to achieve results through others. This role is 100% remote within the United States.

What You'll Do

• Build relations with key decision makers and stakeholders, understanding customer needs
• Develop understanding of customer needs, challenges, and organizational structure
• Coordinate business development initiatives across DNV units
• Contribute to the design and rollout of new services
• Act as an ambassador of trusted partnership and foster growth of customer relationships
• Collaborate with sales and industry teams to meet business goals
• Achieve sales objectives and maintain high customer satisfaction
• Stay informed on industry trends and technologies
• Work with project managers to assess and clarify contractual obligations
• Apply pricing and contractual frameworks appropriately
• Maintain and update customer business plans

What We Offer

• Generous paid time off and comprehensive benefits
• Flexible work schedule and career advancement opportunities
• Inclusive and diverse workforce commitment

Minimum Requirements

• Bachelor's Degree
• 5+ years industry experience
• Experience with Digital Assurance domain
• Proficient negotiation and social selling skills
• Proficient in Microsoft Office
• Willingness to travel up to 10%
• Strong English communication skills

Preferred Qualifications

• Experience in Testing, Inspection, and Certification Industry
• Note: Immigration benefits, such as visa sponsorship, are not available for this position