Key Customer Manager

DNV; Santa Clara (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Key Customer Manager, where you'll lead business development for key customers. This role emphasizes building strong relationships, understanding customer needs, and achieving sales targets. With a focus on collaboration and teamwork, you'll help design innovative services while ensuring high customer satisfaction. Enjoy generous benefits, including flexible work arrangements and comprehensive health plans, all while working remotely from anywhere in the United States. If you have a passion for driving growth and delivering exceptional client service, this opportunity is perfect for you.

Benefits

Generous paid time off

Flexible work arrangements

Comprehensive medical, dental, and vision

Employer-sponsored life insurance

Retirement plans

Education reimbursement

Charitable giving programs

Career growth opportunities

Qualifications

• 5+ years of industry experience in Digital Assurance.
• Strong negotiation skills and proficiency in social selling.

Responsibilities

• Build relationships with key decision-makers to understand customer needs.
• Coordinate business development and sales initiatives across DNV units.

Skills

Negotiation Skills

Social and Network Selling

Microsoft Office Suite

Communication Skills

Education

Bachelor's Degree

Job description

3 days ago Be among the first 25 applicants

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs across various industries. Working with us, you will be involved in technically challenging and innovative projects worldwide, with a focus on research and innovation to develop next-generation solutions. We also help companies understand and manage their risk through our management system certification and training portfolios.

About The Role

DNV is seeking a Key Customer Manager to lead business development for new Key Customers within our Business Assurance North America. The role involves building relationships with key decision-makers and stakeholders, understanding customer needs, and achieving sales targets.

This role represents the full range of DNV products and services to Key Customers, focusing on customer satisfaction, retention, and sales growth. Collaboration with various teams and achieving results through teamwork are essential. This position is 100% remote within the United States.

What You'll Do

• Build relationships with key decision-makers and stakeholders to understand customer needs deeply.
• Understand the customer’s organization, challenges, and strategic goals.
• Coordinate business development and sales initiatives across DNV units.
• Contribute to designing and rolling out new services and sales strategies.
• Act as a trusted partner and ensure the growth of key customer relationships.
• Collaborate with internal teams to achieve sales objectives and KPIs.
• Maintain high customer satisfaction and stay informed on industry trends.
• Work with project managers to assess and fulfill contractual obligations.
• Manage pricing, discounts, and contractual terms according to company policies.
• Develop and maintain customer business plans.

What We Offer

• Generous paid time off and flexible work arrangements.
• Comprehensive medical, dental, vision, and spending accounts.
• Employer-sponsored benefits including life insurance, disability, and virtual care services.
• Retirement plans, education reimbursement, charitable giving programs, and career growth opportunities.

DNV is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. For more info, visit EEOC Rights.

Compensation for this role ranges from $90,000 to $120,000, influenced by experience and location.

About You

What is Required

• Bachelor's Degree
• At least 5 years of industry experience
• Experience in Digital Assurance domain
• Strong negotiation skills
• Proficiency in social and network selling (e.g., LinkedIn)
• Proficiency in Microsoft Office Suite
• Willingness to travel up to 10% domestically
• Excellent English communication skills
• Pre-employment drug and background screening required

What is Preferred

• Experience in Testing, Inspection, and Certification (TIC) Industry
• Note: No visa sponsorship available for this position