Key Customer Manager

DNV; Miami (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Key Customer Manager, der für die Entwicklung neuer Kundenbeziehungen verantwortlich ist. In dieser spannenden Rolle werden Sie eng mit Entscheidungsträgern zusammenarbeiten, um deren Bedürfnisse zu verstehen und maßgeschneiderte Lösungen anzubieten. Sie werden die gesamte Palette der Unternehmensprodukte präsentieren und für die Zufriedenheit der Kunden sorgen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich auf Forschung und Innovation konzentriert, um nachhaltige Lösungen zu entwickeln. Wenn Sie eine Leidenschaft für den Vertrieb haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Großzügige bezahlte Freizeit

Medizinische und Zahnversicherung

Flexible Arbeitszeiten

Karriereentwicklungsmöglichkeiten

Bildungsvergütungsprogramm

Virtuelle Betreuung durch Talkspace

401(k) mit Unternehmensbeitrag

Freiwilligenzeit (VTO) bezahlt

Unterstützung für gemeinnützige Projekte

Qualifications

• Mindestens 5 Jahre Branchenerfahrung in der digitalen Assurance.
• Erfahrung in Verhandlungen und im sozialen Verkauf.

Responsibilities

• Aufbau von Beziehungen zu wichtigen Entscheidungsträgern der Kunden.
• Erreichen von Verkaufszielen und Sicherstellung der Kundenzufriedenheit.

Skills

Verhandlungskompetenz

Soziale und Netzwerkverkaufsfähigkeiten

Microsoft Office Produkte

Starke schriftliche und mündliche Kommunikationsfähigkeiten

Education

Bachelor-Abschluss

Tools

LinkedIn

Job description

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About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions, and manage their risk picture through our management system certification and training portfolios.

About The Role

DNV is seeking a Key Customer Manager who will lead the business development work for new Key Customers for our Business Assurance North America. The Key Customer Manager will actively build relations with key decision makers and influencers in the Customer’s organization and its stakeholders, enabling deep understanding and foresight of customer needs. The position is responsible for achieving sales targets.

This role represents the entire range of company products and services to Key Customers. Responsible for the satisfaction and retention of Key Customer accounts, with an emphasis on increasing sales in line with assigned sales objectives.

Working closely with the Market & Industries Team, Regional Managers, Area Sales teams, Assurance and Supply Chain (ASC) leadership team, the sales network, and operations, this position requires the ability to collaborate and achieve results sometimes through others.

This role is 100% remote within the United States.

What You'll Do

• Actively build relations with key decision makers and influencers in the Customer’s organization and stakeholders, enabling deep understanding and foresight of customer needs
• Develop an understanding of the Key Customer (and its subsidiaries and affiliates) needs and challenges in all respects, including its organization, geographical spread, offering, business structure and environment, and existing DNV relationships, as well as a sound understanding of the Key Customer’s vision and values, financials, and culture
• Coordinate business development and sales initiatives taking place in other DNV units in relation to KCs under his/her responsibility
• Contribute and participate in the design and roll-out of new services, providing inputs, ideas, and collaboration to business development functions, including the definition of sales actions and the engagement of peers in their promotion
• Act as an ambassador of trusted partnership and be accountable for the success and growth of our Key Customer relationships
• Work very closely with the Market & Industries function, ASC and CERT sales leadership teams, Area Sales Teams, and the Sales network, to achieve business results, goals, and KPIs
• Achieve assigned Sales objectives in designated strategic accounts
• Maintain high customer satisfaction ratings that meet company standards
• Stay up to date on new technologies, market events/conditions affecting the industry, and other competitive intelligence to better serve our existing customers, cultivate prospects, and ultimately grow the company’s presence and increase revenue
• Collaborate on a regular basis with the Key Customer Project Manager(s) and Key Customer Account Officer(s) to proactively assess, clarify, and validate contractual obligations, customer needs, and resolution on an ongoing basis
• Be responsible for applying price/rate/discount/T&C according to the current DNV procedural framework and Chart of Authority
• Prepare, update, and maintain the Customer business plans

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company-provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
• Benefits vary based on position, tenure, location, and employee election

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department at [e-mail]. Information received relating to accommodation will be addressed confidentially.

For more information, visit EEOC.

“DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $90,000.00 to $120,000.00.”

08.04.2025

About You

What is Required

• Bachelor's Degree
• Five (5) or more years of industry experience
• Experience with Digital Assurance domain
• Proficient negotiation skills
• Proficient in social and network selling (e.g., LinkedIn, etc.)
• Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Access, Teams)
• Willingness and ability to travel up to 10% of the time locally or domestically
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

What Is Preferred

• Experience in the Testing, Inspection and Certification (TIC) Industry
• Note: Immigration-related employment benefits, such as visa sponsorship, are not available for this position

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Public Safety