Customer Happiness Manager, Remote, Education Startup

NORY, Inc.; New York (NY); Remote; USD 70,000 - 87,000; Full time

Job summary

An innovative education startup is seeking a Customer Happiness Manager to nurture relationships with families and enhance their experience. This role involves proactive communication, managing customer support, and improving program quality through feedback. Join a passionate team dedicated to enriching the learning journey of children, and make a significant impact in the community. If you are empathetic, solution-oriented, and eager to contribute to a meaningful mission, this opportunity is perfect for you.

Benefits

Health Benefits

Dental Benefits

Vision Benefits

401K + Matching Program

PTO Program

Paid Holidays

Qualifications

• 5+ years in customer support or marketing.
• Skilled at building long-term relationships.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Handle data entry and reporting for customer-related duties.
• Assist with special projects and manage a team member.

Skills

Empathy

Communication Skills

Problem Solving

Relationship Building

Process Improvement

Job description

Customer Happiness Manager, Remote, Education Startup

Customer Happiness Manager, Remote, Education Startup

Get AI-powered advice on this job and more exclusive features.

This range is provided by NORY, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $87,000.00/yr

Direct message the job poster from NORY, Inc.

NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. Discover more about our mission and program:

• Instagram: bit.ly/noryi
• Summer Camp Video: bit.ly/noryvideo1

Job Description:

Our 9000+ families are passionate about the future of education. Nurturing this community of passionate families is an important and meaningful task. The keyword for this position is “relationship.” Beyond providing the support our families need, we want to build a long-term relationship with each of them so their parenting journey grows with us. Additionally, this position will help the team improve the quality of our program through the input we collect from families. This is an entrepreneurial and proactive role that can create a massive impact on our families and team.

Responsibilities:

• Communicate with customers via phone, email and chat to provide support and build lasting relationships
• Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
• Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hire, train, and manage an additional team member to delegate the responsibilities above.

Qualifications:

• Empathetic problem solver with excellent written and verbal communication skills.
• Skilled at building long-term relationships and proactive in improving processes.
• Purposeful and driven, passionate about achieving results and making an impact.
• Positive attitude, solution-oriented mindset, and accountability in commitments.
• Open to feedback, continuously learning, and a team player who values empathy and compassion.
• At least 5 years of experience in customer support or marketing.
• Extensive experience in the NYC parenting or education market is a plus.

Cultural Fit:

We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value.

To Apply:

Please share your resume and your response to the below prompt to: [e-mail]

-Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.

Compensation

$70,000 - $87,000 annual salary

Health, Dental, and Vision Benefits

401K + Matching Program

PTO Program

Paid Holidays

NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Marketing, and Public Relations

• Industries

  Education Administration Programs, Education, and Primary and Secondary Education

Referrals increase your chances of interviewing at NORY, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Customer Manager” roles.

New York City Metropolitan Area 3 months ago

Associate Customer Business Manager Albertsons Foods East

New York City Metropolitan Area $70,000.00-$100,000.00 1 week ago

New York City Metropolitan Area 3 days ago

Manhattan, NY $40,000.00-$50,000.00 2 days ago

Sales & Education Manager – East Coast (Luxury Skincare)

New York City Metropolitan Area 6 days ago

Program Manager with Operations/ Logistics Experience - Remote

New York City Metropolitan Area $80,000.00-$100,000.00 4 weeks ago

Senior Manager, Patient Services (Vesta Primary Care)

New York City Metropolitan Area $110,000.00-$125,000.00 2 weeks ago

New York, NY $160,000.00-$175,000.00 1 week ago

New York City Metropolitan Area $120,000.00-$200,000.00 2 days ago

Research Operations & Enablement Manager

New York, NY $149,000.00-$174,000.00 3 months ago

New York, NY $66,100.00-$143,100.00 1 day ago

Senior Manager, Finance Operations (Remote, US)

New York, NY $145,000.00-$165,000.00 3 weeks ago

Sales Director / Account Manager | Local Candidates-New York, NY | Remote

Ormco Territory Sales Manager (Remote-Manhattan, NY)

New York, NY $66,100.00-$143,100.00 1 week ago

New York, NY $66,100.00-$143,100.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.