Key Customer Manager

DNV; Columbus (OH); Remote; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Key Customer Manager to lead business development efforts for Key Customers in North America. This exciting role involves building strong relationships with key decision makers, understanding customer needs, and achieving sales targets. You will collaborate with various teams to design new services and ensure customer satisfaction. With a focus on innovation and excellence, this position offers the opportunity to work on impactful projects while enjoying a flexible work schedule and generous benefits. If you have a passion for customer engagement and business growth, this role is perfect for you.

Benefits

Generous paid time off

Medical, Dental, and Vision benefits

401(k) with company match

Flexible work schedule

Education reimbursement

Volunteer paid time off

Career advancement opportunities

Qualifications

• 5+ years of industry experience in business development.
• Strong negotiation and communication skills are essential.

Responsibilities

• Build relationships with key decision makers and influencers.
• Achieve assigned sales objectives in strategic accounts.
• Maintain high customer satisfaction ratings.

Skills

Negotiation Skills

Social/Network Selling

Microsoft Office Suite

Digital Assurance

Communication Skills

Education

Bachelor's Degree

Job description

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About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next-generation solutions and manage their risk picture through our management system certification and training portfolios.

About The Role

DNV is seeking a Key Customer Manager who will lead the business development work for new Key Customers for our Business Assurance North America. The Key Customer Manager will actively build relations with key decision makers and influencers in the Customer’s organization and its stakeholders, enabling deep understanding and foresight of customer needs. The position is responsible for achieving sales targets.

This role represents the entire range of company products and services to Key Customers. Responsible for the satisfaction and retention of Key Customer accounts, with an emphasis on increasing sales in line with assigned sales objectives.

Working closely with the Market & Industries Team, Regional Managers and Area Sales teams, with Assurance and Supply Chain (ASC) leadership, the sales network, and operations, this position requires the ability to collaborate and achieve results sometimes through others.

This role is 100% remote within the United States.

What You'll Do

1. Actively build relations with key decision makers and influencers in the Customer’s organization and stakeholders, enabling deep understanding and foresight of customer needs.
2. Develop an understanding of the Key Customer (and its subsidiaries and affiliates) needs and challenges in all respects, including its organization, geographical spread, offerings, business structure, environment, and existing DNV relationships, as well as a sound understanding of the customer’s vision, values, financials, and culture.
3. Coordinate business development and sales initiatives taking place in other DNV units related to Key Customers under your responsibility.
4. Contribute to the design and roll-out of new services, providing inputs, ideas, and collaboration to business development, including defining sales actions and engaging peers in promotion.
5. Act as an ambassador of trusted partnership and be accountable for the success and growth of Key Customer relationships.
6. Work closely with the Market & Industries, ASC, CERT sales leadership teams, Area Sales Teams, and the sales network to achieve business results, goals, and KPIs.
7. Achieve assigned sales objectives in designated strategic accounts.
8. Maintain high customer satisfaction ratings that meet company standards.
9. Stay updated on new technologies, market conditions, and competitive intelligence to better serve existing customers, cultivate prospects, and grow the company’s presence and revenue.
10. Collaborate regularly with Key Customer Project Managers and Account Officers to assess, clarify, and validate contractual obligations and customer needs.
11. Apply pricing, discounts, and contractual terms according to DNV procedures and authority levels.
12. Prepare, update, and maintain customer business plans.

What we offer

• Generous paid time off (vacation, sick days, holidays, personal days)
• Multiple Medical, Dental, and Vision benefit plans
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid virtual care services through Talkspace
• 401(k) with company match
• Company-provided life insurance, disability benefits
• Education reimbursement
• Flexible work schedule
• Charitable Matched Giving and Volunteer Rewards
• Volunteer paid time off (VTO)
• Career advancement opportunities

DNV is an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on qualifications, merit, or business need, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide reasonable accommodations for individuals with disabilities during the application process. For more info, visit EEOC.

The salary range for this role is $90,000 - $120,000, influenced by skills, experience, and location.

About You

What is Required

• Bachelor's Degree
• Five or more years of industry experience
• Experience with Digital Assurance
• Strong negotiation skills
• Proficiency in social/network selling (e.g., LinkedIn)
• Proficiency in Microsoft Office Suite
• Willingness to travel up to 10% domestically
• Excellent English communication skills
• Pre-employment drug and background screening

What is Preferred

• Experience in Testing, Inspection, and Certification (TIC) Industry
• Note: Immigration benefits, like visa sponsorship, are not available for this role.