Key Carrier & Coordinator — Retail Ops Leader

The TJX Companies, Inc.; Auburn Hills (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Cell phone discounts

Job summary

Marshalls at The TJX Companies, Inc. Auburn Hills location seeks a Key Carrier to support daily store operations while acting as a leader when needed. The role requires open availability, including nights and weekends, and focuses on delivering exceptional customer experiences and coaching Associates.

Responsibilities include maintaining store procedures, ensuring proper coverage, and upholding safety and policy standards. A proven problem solver with strong communication is ideal.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Team player

Communication skills

Organizational skills

Problem solving

Multi-tasking

Leadership

Job description

Marshalls at The TJX Companies, Inc. Auburn Hills location seeks a Key Carrier to support daily store operations while acting as a leader when needed. The role requires open availability, including nights and weekends, and focuses on delivering exceptional customer experiences and coaching Associates.

Responsibilities include maintaining store procedures, ensuring proper coverage, and upholding safety and policy standards. A proven problem solver with strong communication is ideal.