Key Carrier & Store Leader (Nights & Weekends)

The TJX Companies, Inc.; Brandywine (MD); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

The TJX Companies, Inc. is seeking a Key Carrier at Marshalls to support store operations and leadership coverage. The role alternates with the Coordinator, focusing on customer service, coaching Associates, and maintaining store standards.

Open availability including nights and weekends is required, with a strong emphasis on teamwork, solving problems, and ensuring adherence to policies. This position offers opportunities to develop within a Fortune 100 company in a fast-paced off-price retail

Formación

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to effectively coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.

Responsabilidades

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Conocimientos

Flexible schedule

Team player

Adaptable to changes

Knowledge of store software

Merchandise flow knowledge

Problem solving

Coaching

Delegation and follow-up

Descripción del empleo

The TJX Companies, Inc. is seeking a Key Carrier at Marshalls to support store operations and leadership coverage. The role alternates with the Coordinator, focusing on customer service, coaching Associates, and maintaining store standards.

Open availability including nights and weekends is required, with a strong emphasis on teamwork, solving problems, and ensuring adherence to policies. This position offers opportunities to develop within a Fortune 100 company in a fast-paced off-price retail