Key Accounts Manager, Printing Solutions

Nationalenvelope; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Cenveo in Cleveland, OH is seeking an experienced Account Manager with print knowledge to oversee key strategic accounts. You will own client relationships, manage pricing, orders, and shipments, and collaborate with sales and operations to ensure on-time delivery and margin targets.

The ideal candidate has 5+ years in customer service or sales in graphic arts or printing, strong communication, negotiation, and data analysis skills, and a willingness to travel as needed.

Qualifications

• Bachelor's degree or equivalent
• Five (5) years of customer service and/or sales experience in the graphic arts or printing industry (preferred)
• Exceptional verbal and written communication skills, interpersonal, problem-solving and analytical skills.
• Solid attention to detail, excellent time management and organizational skills.
• Strong understanding of customer and market dynamics and requirements.
• Product knowledge of print and print-related services; Thorough understanding of pricing/proposal methods.
• Demonstrated problem solving and negotiation skills.
• Demonstrated ability to gather, submit detailed business information/ analysis, pricing; present solutions.
• Must be able to thrive in a high pressure, fast paced environment.
• Proven ability to work well with client service staff, customers, all levels of the organization.
• Willingness to travel as needed.

Responsibilities

• Functions as the Primary Owner of Key Accounts, including client relationships and selling/upselling.
• Anticipates customers' needs/expectations; ability to effectively sell Cenveo scope of services to create a professional, mutually beneficial partnership.
• Handles escalated matters with clients/sales/operations; not limited to order status, pricing, billing, shipments.
• Manages data entry/order processing functions, materials creation; website catalog setup; maintenance.
• Expedites and revises job status as needed; generates sales orders utilizing established guidelines.
• Negotiates on behalf of Cenveo, Envelope Group (quality, schedule etc.) to a successful completion.
• Generates and maintains sales, shipment and margin reports; Manages customer visits.
• Utilizes internal technology tools to manage opportunities and achieve results towards account profitability.
• Maintain knowledge of products, production methods and services offered by the company and its competitors and needs of actual and potential customers in the market in general.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Analytical skills

Time management

Attention to detail

Organizational skills

Pricing/proposals

Negotiation skills

Travel willingness

Education

Bachelor's degree or equivalent

Job description

Cenveo in Cleveland, OH is seeking an experienced Account Manager with print knowledge to oversee key strategic accounts. You will own client relationships, manage pricing, orders, and shipments, and collaborate with sales and operations to ensure on-time delivery and margin targets.

The ideal candidate has 5+ years in customer service or sales in graphic arts or printing, strong communication, negotiation, and data analysis skills, and a willingness to travel as needed.