Strategic Customer Account Manager — Print & Packaging

Resource Label Group; DeSoto (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Resource Label Group is seeking a Customer Service Account Manager to oversee complex customer accounts and coordinate across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales. This onsite role requires handling high-touch accounts with elevated coordination and exceptional customer support.

You will act as the primary contact for order execution, timelines, and customer expectations, ensuring accuracy and efficiency from order placement to delivery.

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Strong communication skills, both written and verbal, applicable in a corporate environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Maintain a strong understanding of customer requirements, timelines, and expectations.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Manage complex customer requirements, revisions, priorities, and escalations.
• Ensure accurate and timely execution from order placement through delivery.

Skills

Customer focus

Operational mindset

Communication & collaboration

Adaptability & initiative

Problem solving

Organization & multitasking

Job description

Resource Label Group is seeking a Customer Service Account Manager to oversee complex customer accounts and coordinate across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales. This onsite role requires handling high-touch accounts with elevated coordination and exceptional customer support.

You will act as the primary contact for order execution, timelines, and customer expectations, ensuring accuracy and efficiency from order placement to delivery.