Key Accounts Leader, Thermal Fluid - 60% Travel

Automatic Data Processing, Inc.; Fayetteville (AR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company vehicles for travel

$55 per diem for overnight travel

Hotel accommodations covered for trips

Job summary

ARMI is hiring a Key Accounts Manager - Thermal Fluid in Fayetteville, AR. You will own relationships with key customer accounts, manage portfolios, and drive strategic account plans across projects in the food, beverage, and dairy sectors.

Responsibilities include site visits, CRM tracking, pricing support, and ensuring long-term account retention. Travel up to 60% and occasional nights/weekends may be required; OSHA 30 is preferred.

Qualifications

• 3+ years of proven work experience in Industrial piping – Thermal Fluid in food/beverage/dairy facilities.
• Strong technical knowledge of Industrial Piping Systems and applications.
• Experience with Procore – Project Management Software (preferred).
• Experience with Pipe Drive (Pipedrive) – preferred.
• OSHA 30, preferred.
• Willingness to travel up to 60% of the time.
• Willingness to work nights, holidays and weekends as needed.
• Valid driver’s license and clean driving record.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Industrial piping

Piping systems knowledge

Travel readiness

Driver's license

Tools

Procore

Pipedrive

Job description

ARMI is hiring a Key Accounts Manager - Thermal Fluid in Fayetteville, AR. You will own relationships with key customer accounts, manage portfolios, and drive strategic account plans across projects in the food, beverage, and dairy sectors.

Responsibilities include site visits, CRM tracking, pricing support, and ensuring long-term account retention. Travel up to 60% and occasional nights/weekends may be required; OSHA 30 is preferred.