Thermal Fluid Key Accounts Lead — Travel & Growth

ARMI; Fayetteville (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Company-Paid Medical (High-Deduct

Dental for team members

Buy-Up Copay Medical Plan Option

Vision, Life, Accident & Critical Illn

Short & Long-Term Disability

401(k) with Company Match

Paid Vacation & Holidays

Milestone Anniversary Swag & Cash

Company Events

Job summary

ARMI, a family-owned leader in process and utility piping, seeks a Thermal Fluid Key Accounts Manager in Fayetteville, AR. You will own relationships with major customers, manage project pipelines, and drive service expansions across multi-phase initiatives.

Travel up to 60% and occasional night/weekend work may be required. Procore and Pipe Drive experience are helpful; OSHA 30 preferred. Join a company with strong benefits and a focus on safety, quality, and community impact.

Qualifications

• 3+ years of proven work experience in Industrial piping – Thermal Fluid, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial Piping Systems and applications.
• Experience with Procore – Project Management Software (preferred)
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Industrial piping knowledge

Relationship management

Account management

CRM experience

Education

OSHA 30 certification

Tools

Procore

Pipe Drive

Job description

ARMI, a family-owned leader in process and utility piping, seeks a Thermal Fluid Key Accounts Manager in Fayetteville, AR. You will own relationships with major customers, manage project pipelines, and drive service expansions across multi-phase initiatives.

Travel up to 60% and occasional night/weekend work may be required. Procore and Pipe Drive experience are helpful; OSHA 30 preferred. Join a company with strong benefits and a focus on safety, quality, and community impact.