Aerospace Customer Order Specialist

Smiths Interconnect; Kansas City (MO); On-site; USD 63,000 - 80,000; Full time

Job summary

Molex - ADS in the United States seeks a Customer Service & Sales Operations professional to interpret and enter orders into ERP, coordinate with sales, engineering, and production, and ensure accurate, on-time delivery.

You will provide technical information, quotes, and customer communications, while supporting account managers during escalations and PTO. Strong ERP experience and attention to detail are required.

Qualifications

• High school diploma or equivalent.
• 2+ years in sales order entry, customer service, or supply chain coordination.
• Proficient with ERP/order-entry systems; comfortable auditing POs and change orders.

Responsibilities

• Serve as the primary contact for assigned customer orders, ensuring accurate entry into ERP before release for production.
• Validate pricing, payment terms, delivery schedules, and quality/flowdown codes; escalate when needed.
• Proactively manage order health by monitoring open order reports and expediting as required.
• Prepare and issue sales order acknowledgements, quotes, and customer communications clearly and promptly.
• Support account managers with escalations, schedule changes, and coverage during PTO or absence.
• Collaborate with sales, marketing, engineering, and production to provide technical guidance and communicate developments.
• Maintain customer accounts and documentation per procedures; assist with reproms and catalog requests.
• Act as backup to main switchboard or perform additional clerical duties.

Skills

ERP systems

Order entry

Communication

Basic math

Customer service

Education

High school diploma or equivalent

Tools

ERP/order-entry systems

Job description

Molex - ADS in the United States seeks a Customer Service & Sales Operations professional to interpret and enter orders into ERP, coordinate with sales, engineering, and production, and ensure accurate, on-time delivery.

You will provide technical information, quotes, and customer communications, while supporting account managers during escalations and PTO. Strong ERP experience and attention to detail are required.