Key Accounts & Customer Success Specialist

Schaeffler Technologies AG & Co. KG; Fort Mill (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Career development

Wellness program

Job summary

Schaeffler is seeking a customer-focused professional to serve as the main point of contact for key accounts in our Fort Mill, SC operations. You will manage inquiries, process orders, and coordinate with cross-functional teams to meet customer requirements.

Ideal candidates have 3+ years in industrial product distribution or manufacturing, strong communication skills, and proficiency with ERP systems (SAP preferred) and MS Office.

Qualifications

• Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
• Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
• Strong interpersonal and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Knowledge of the manufacturing industry and supply chain processes is a plus
• Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Powerpoint), with the ability to read and analyze reports
• External applicants must be authorized to work in the US without employment visa or other sponsorship

Responsibilities

• Serve as the main point of contact for key accounts, building and maintaining strong customer relationships
• Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction
• Process orders from key accounts, ensuring accuracy and timely delivery
• Coordinate with leadership, demand processing, pricing, production, logistics, transportation, sales, and other departments to fulfill customer requirements
• Provide regular updates to key accounts regarding order status, product availability, and any changes that may affect their orders
• Identify and resolve potential issues, working with internal teams to develop solutions that meet customer needs
• Prepare and present regular reports on key account activities, performance metrics, and customer feedback to management
• Collect and analyze customer feedback to identify opportunities for improvement in products, services, and processes
• Develop an understanding of key accounts' businesses, their expectations, needs, and how our products and services can best support their goals
• Ensure accurate and up-to-date records of all interactions with key accounts, including inquiries, orders, and resolutions, using various systems and software applications

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Associate degree in Business or related field

Bachelor's degree (preferred)

Tools

SAP ERP

Salesforce Service Console

Microsoft Office

Job description

Schaeffler is seeking a customer-focused professional to serve as the main point of contact for key accounts in our Fort Mill, SC operations. You will manage inquiries, process orders, and coordinate with cross-functional teams to meet customer requirements.

Ideal candidates have 3+ years in industrial product distribution or manufacturing, strong communication skills, and proficiency with ERP systems (SAP preferred) and MS Office.