Customer Success & Order Management Specialist

Schaefer Plastics North America, LLC.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Schaefer Plastics North America, LLC, a leading provider of waste and packaging solutions, is seeking an experienced Customer Account Coordinator to manage a portfolio of customer accounts from RFQ to delivery. This on-site role in Charlotte requires handling quotes, orders, and cross-functional coordination to ensure on-time delivery and accurate order execution.

The ideal candidate will excel in a busy manufacturing environment, maintain strong customer relationships, and balance urgency with

Qualifications

• Three+ years of customer service, account management, order management, or inside sales support experience.
• Experience managing multiple customer accounts, orders, deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the confidence to work with customers and cross-functional teams.
• Proficiency with Microsoft Office; experience with ERP/CRM systems is preferred.

Responsibilities

• Manage day-to-day relationships and activities for assigned customer accounts as a responsive contact.
• Own the full order cycle—from RFQ and pricing coordination through order entry, production, invoicing, and delivery follow-up.
• Gather complete customer specifications and process quotes, sales orders, and manufacturing work orders quickly and accurately.
• Track open orders, production timelines, inventory needs, and customer deadlines; identify risks early and drive cross-department follow-up.
• Partner with Sales, Manufacturing, Marketing, Shipping, and Finance to resolve issues and keep commitments on track.
• Coordinate artwork, product requirements, approvals, and other order details before release to production.
• Provide proactive updates on order status, changes, delays, and delivery expectations to customers and internal stakeholders.
• Resolve customer concerns with urgency and professionalism, including warranty claims, credits, returns, and invoice questions.
• Maintain accurate account records, order documentation, customer portals, spreadsheets, and system data.

Skills

Account management

Customer service

Communication

Attention to detail

Tools

Microsoft Dynamics

Salesforce

Excel

Job description

Schaefer Plastics North America, LLC, a leading provider of waste and packaging solutions, is seeking an experienced Customer Account Coordinator to manage a portfolio of customer accounts from RFQ to delivery. This on-site role in Charlotte requires handling quotes, orders, and cross-functional coordination to ensure on-time delivery and accurate order execution.

The ideal candidate will excel in a busy manufacturing environment, maintain strong customer relationships, and balance urgency with