Service Partner Manager

Schaeffler Technologies AG & Co. KG; Fort Mill, Northern (SC, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Wellness programs

Job summary

Schaeffler Technologies AG & Co. KG in Fort Mill, SC is seeking a Service Manager to develop and expand the Industrial Lifetime Solutions partner network across North America.

You will identify, evaluate, and onboard service partners aligned with strategic goals and collaborate with regional sales teams on go-to-market strategies. The role requires strong English communication, deep experience in industrial service sales or partner management, and the ability to travel up to 50%.

Qualifications

• Fluent in English with strong verbal and written communication.
• Experience in maintenance, reliability, condition monitoring, or asset performance management.
• Experience in strategic account/partner management or service sales in an industrial setting.
• Strong ability to work independently while collaborating across cross-functional teams.
• Proficiency in Microsoft Office and CRM platforms.

Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Analyze market trends and report on technologies, customers, and competitors.
• Lead customer and cross-functional meetings, providing clear project and business updates.
• Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
• Capture customer and market feedback to support product and service improvements.
• Maintain accurate partner, customer, and opportunity records within CRM systems.
• Travel up to 50% as business needs require.

Skills

Strategic account management

Partner management

Sales in industrial environment

Communication skills

CRM experience (Salesforce)

Microsoft Office (Excel/PowerPoint/WD)

Tools

Salesforce

Job description

Fort Mill, SC, US, 29715 Fort Mill, SC, US, 29715

Job Requisition ID: 46858

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Analyze market trends and report on technologies, customers, and competitors.
• Lead customer and cross-functional meetings, providing clear project and business updates.
• Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
• Capture customer and market feedback to support product and service improvements.
• Maintain accurate partner, customer, and opportunity records within CRM systems.
• Travel up to 50% as business needs require.

Your Qualifications

• Fluent in English, with outstanding verbal and written communication capabilities.
• Knowledge and practical experience in maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
• Experience in strategic account management, partner management, or service sales within an industrial environment.
• Strong understanding of key industrial sectors and their maintenance, reliability, and operational performance requirements.
• Proven ability to work independently while effectively collaborating within cross-functional and geographically diverse teams.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Excellent interpersonal, verbal, and written communication skills, with a passion for knowledge sharing and continuous learning.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience using Customer Relationship Management (CRM) platforms, preferably Salesforce.
• Ability to build and maintain strong relationships with service partners, customers, and internal stakeholders to drive business growth and customer success.
• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and developmentprograms.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: CRM, Service Manager, Relationship Manager, Manager, Technology, Customer Service, Management