Key Accounts CSR & Data-Driven Support

ADP, Inc.; Export (PA); On-site; USD 30,000 - 36,000; Full time

Job summary

RiteScreen in Export, PA seeks a Customer Service Representative to manage complex orders and inquiries for high‑touch clients while leveraging data to forecast needs and drive improvements. You’ll serve as the primary contact for key accounts, collaborate with multiple departments, and help leadership with analytics to inform smart decisions.

Ideal candidates have 3–5+ years in B2B or manufacturing customer service, strong Excel/CRM/ERP skills, and a proven ability to balance client

Qualifications

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment.
• Proven ability to balance client satisfaction with business goals.
• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting.
• Excellent communication and problem‑solving abilities.
• Confidence in managing escalated issues with professionalism and tact.

Responsibilities

• Managing complex customer orders and inquiries with accuracy and professionalism
• Serving as the go‑to point of contact for key accounts and high‑touch clients
• Using data and reports to uncover trends, forecast needs, and recommend improvements
• Supporting leadership with customer and sales analytics that drive smart decision‑making
• Coordinating projects across multiple departments to ensure seamless execution
• Mentoring team members and promoting best practices in customer engagement
• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

Skills

Problem-solving

Relationship-building

Communication

Tools

Excel

CRM

ERP

Job description

RiteScreen in Export, PA seeks a Customer Service Representative to manage complex orders and inquiries for high‑touch clients while leveraging data to forecast needs and drive improvements. You’ll serve as the primary contact for key accounts, collaborate with multiple departments, and help leadership with analytics to inform smart decisions.

Ideal candidates have 3–5+ years in B2B or manufacturing customer service, strong Excel/CRM/ERP skills, and a proven ability to balance client