Customer Service Representative

ADP, Inc.; Export (PA); On-site; USD 30,000 - 36,000; Full time

Job summary

RiteScreen in Export, PA seeks a Customer Service Representative to manage complex orders and inquiries for high‑touch clients while leveraging data to forecast needs and drive improvements. You’ll serve as the primary contact for key accounts, collaborate with multiple departments, and help leadership with analytics to inform smart decisions.

Ideal candidates have 3–5+ years in B2B or manufacturing customer service, strong Excel/CRM/ERP skills, and a proven ability to balance client

Qualifications

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment.
• Proven ability to balance client satisfaction with business goals.
• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting.
• Excellent communication and problem‑solving abilities.
• Confidence in managing escalated issues with professionalism and tact.

Responsibilities

• Managing complex customer orders and inquiries with accuracy and professionalism
• Serving as the go‑to point of contact for key accounts and high‑touch clients
• Using data and reports to uncover trends, forecast needs, and recommend improvements
• Supporting leadership with customer and sales analytics that drive smart decision‑making
• Coordinating projects across multiple departments to ensure seamless execution
• Mentoring team members and promoting best practices in customer engagement
• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

Skills

Problem-solving

Relationship-building

Communication

Tools

Excel

CRM

ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Export, PA, US

Salary Range: $22.00 To $26.00 Hourly

RiteScreen, the industry leader in window and door screen solutions, is seeking a Customer Service Representative to join our exceptional team in Export, PA. This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data‑driven decisions, cross‑functional collaboration, and continuous improvement initiatives.

If you’re a polished professional who thrives on problem‑solving, building strong relationships, and delivering service that wows, we’d love to meet you.

What You’ll Do

Managing complex customer orders and inquiries with accuracy and professionalism

Serving as the go‑to point of contact for key accounts and high‑touch clients

Using data and reports to uncover trends, forecast needs, and recommend improvements

Supporting leadership with customer and sales analytics that drive smart decision‑making

Coordinating projects across multiple departments to ensure seamless execution

Mentoring team members and promoting best practices in customer engagement

Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

What You Bring

3–5+ years of customer service experience, ideally in a B2B or manufacturing environment

Proven ability to balance client satisfaction with business goals

Strong Excel, CRM, and ERP system skills — you know your way around data and reporting

Excellent communication and problem‑solving abilities

Confidence in managing escalated issues with professionalism and tact

A continuous improvement mindset and commitment to excellence

Why You’ll Love Working Here

At RiteScreen, you’ll be part of a collaborative, growth‑minded company that values innovation and customer partnership. Our Export, PA office offers a bright, modern space where ideas flow and teamwork drives success — all while supporting our fast‑growing FlexScreen brand.

We offer competitive compensation, professional growth opportunities, and a culture that balances performance with pride in our work.

About RiteScreen

For over 75 years, RiteScreen has been the trusted partner to America’s window and door manufacturers. Our team is driven by precision, service, and innovation — providing solutions that keep our customers’ products performing beautifully.

Equal Employment Opportunity Statement

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.