Key Accounts & Billing Specialist

charlottenc; Brookshire (TX); On-site; USD 59,000 - 92,000; Full time

Job summary

City of Charlotte’s Charlotte Water Department seeks a Key Accounts Administrator to manage large commercial/industrial accounts, maintain accurate billing data, and resolve billing issues. You will monitor consumption, support revenue recovery, and coordinate across Customer Service, Field Operations, and Finance to ensure timely resolutions.

The role emphasizes customer service excellence, proactive problem solving, and collaboration with city partners to prevent service interruptions and

Qualifications

• Experience serving large commercial/industrial accounts.
• Ability to resolve billing and service issues.
• Experience monitoring water consumption and account activity.
• Coordinate across City functions to address account needs.

Responsibilities

• Monitors and analyzes consumption trends for Top 150 water users and other Key Accounts.
• Maintains Key Accounts contact and billing information for accurate management.
• Monitors delinquent balances and proactively contact past-due accounts.
• Coordinates disconnection approvals and escalations with management.
• Serves as primary point of contact for Key Accounts and coordinates with internal teams.

Skills

Customer service

Account management

Billing analysis

Data monitoring

Tools

Banner

GIS

Microsoft Office

Job description

City of Charlotte’s Charlotte Water Department seeks a Key Accounts Administrator to manage large commercial/industrial accounts, maintain accurate billing data, and resolve billing issues. You will monitor consumption, support revenue recovery, and coordinate across Customer Service, Field Operations, and Finance to ensure timely resolutions.

The role emphasizes customer service excellence, proactive problem solving, and collaboration with city partners to prevent service interruptions and