Key Accounts Engineer Assistant

Charlotte, North Carolina; Charlotte (NC); On-site; USD 91,068,000 - 101,321,000; Full time

Job summary

The City of Charlotte is seeking an Engineering Assistant for Key Accounts in Charlotte Water Department. You will manage large commercial accounts, monitor consumption, analyze data, and coordinate billing issues across departments to ensure seamless service for high-priority customers.

Ideal candidates have experience with Excel and Tableau, GIS tools, and strong customer service skills. A valid driver’s license and City permit are required. This role is full-time with competitive benefits.

Qualifications

• Knowledge of utility operations and billing systems.
• Proficient with Microsoft Office Suite and reporting apps.
• Experience with GIS/mapping tools for researching service locations.
• Strong customer service practices and issue resolution abilities.

Responsibilities

• Monitors consumption trends for Top 150 water users and other Key Accounts.
• Maintains Key Accounts contact lists and billing data for accuracy.
• Tracks delinquent balances and contacts customers to resolve past-due accounts.
• Coordinates disconnection approvals and escalates unresolved accounts.
• Acts as primary contact for Key Accounts and coordinates across City functions.

Skills

Excel

Tableau

GIS

Data visualization

Education

Two-year degree + 3 years experience

High school diploma + 5 years experience

Tools

Microsoft Office

Job description

The City of Charlotte is seeking an Engineering Assistant for Key Accounts in Charlotte Water Department. You will manage large commercial accounts, monitor consumption, analyze data, and coordinate billing issues across departments to ensure seamless service for high-priority customers.

Ideal candidates have experience with Excel and Tableau, GIS tools, and strong customer service skills. A valid driver’s license and City permit are required. This role is full-time with competitive benefits.