Remote Key Accounts Specialist — Client Success & Growth

Quest Resource Management Group; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan with employer match

Life and STD

Employee Stock Purchase Plan

Paid Holidays, Vacation and Sick time

Job summary

Quest Resource Management Group in Irving, TX seeks a detail-oriented Key Accounts Specialist to manage client relationships and provide exceptional service across the client lifecycle. You will resolve inquiries, process orders, and maintain CRM records to track all customer requests and outcomes.

The role emphasizes strong communication, problem solving, and data integrity, with opportunities to train on services, support pricing tasks, and collaborate with vendors and internal teams.

Qualifications

• High School degree required; some college preferred or equivalent work experience
• Prior work experience in a professional customer service environment strongly preferred
• Applicable industry experience preferred
• Excellent communication skills
• Superior customer service & relationship building skills
• Positive attitude and team player
• Properly prioritizes tasks within their day and manages time wisely
• Proven ability to be organized and perform required follow up
• Ability to multitask while maintaining data integrity
• Cooperative and willing to assist others as a team
• Displays dependable and reliable behavior
• Effective at problem solving and ability to “think on your feet"
• Flexible, uses critical thinking skills and is open to learning new ideas/skills
• Proven self-starter with growth potential, attentive to detail, strong interpersonal skills with the ability to acquire needed information from various sources.
• Responds well in a dynamic and fast paced environment
• Displays a well-rounded knowledge of clients and ability to handle calls/requests independently
• Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research.
• Possess Excel skills with the ability to search and compile data in a large spreadsheet
• Aptitude to work in multiple systems and learn new systems quickly

Responsibilities

• Resolve client inquiries and processing orders in a timely manner
• Maintain CRM system to record and track all customer requests and resolutions
• Ensure a high level of client satisfaction through proactive communication
• Handle customer complaints and provide solutions to improve the client experience
• Assist with training on services offered and support cross-functional teams
• Log into CRM daily and manage system queues; follow up on outstanding issues
• Issue purchase orders and understand pricing to perform simple pricing analysis
• Research issues using available resources before escalation
• Support accounting questions as needed and assist with online research
• Aim to deepen customer relationships and improve service quality

Skills

Excellent communication

Customer service

Multitasking

Time management

Team player

Education

High School diploma

Some college

Tools

Microsoft Office

CRM software

Job description

Quest Resource Management Group in Irving, TX seeks a detail-oriented Key Accounts Specialist to manage client relationships and provide exceptional service across the client lifecycle. You will resolve inquiries, process orders, and maintain CRM records to track all customer requests and outcomes.

The role emphasizes strong communication, problem solving, and data integrity, with opportunities to train on services, support pricing tasks, and collaborate with vendors and internal teams.