Key Accounts Service Specialist – End-to-End Customer Support

Monoflo International Inc; Winchester (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matched

Medical, dental, vision

Disability insurance

Paid holidays

Christmas shutdown

Raffles and monthly happy hours

Job summary

Monoflo International, Inc. is seeking a Customer Service Representative II to support daily sales activities for key accounts within the assigned region. You will liaise between customers, Sales, Production, and Logistics to provide industry-leading service and ensure timely order processing.

Responsibilities include handling the full sales cycle, generating reports, and coordinating with logistics to prioritize orders. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required with three years of customer service experience in a manufacturing environment preferred.
• Ability to work independently, manage multiple tasks, and meet deadlines with minimal supervision.
• Excellent written and verbal communication and strong computer skills.

Responsibilities

• Provide complete service support to designated accounts and field sales reps in region.
• Handle entire sales cycle: freight estimates, quotations, order tracking, and writing orders.
• Review open orders, prepare daily/weekly reports, participate in weekly calls.
• Enter and edit IQMS orders; communicate Monoflo products and applications to customers.
• Coordinate with Logistics to prioritize orders; assist AR with collections.

Skills

Customer service

Communication skills

Detail-oriented

Organizational skills

Self-starter

Independence

Education

High school diploma

Tools

IQMS ERP

Microsoft Office

Adobe Acrobat

Job description

Monoflo International, Inc. is seeking a Customer Service Representative II to support daily sales activities for key accounts within the assigned region. You will liaise between customers, Sales, Production, and Logistics to provide industry-leading service and ensure timely order processing.

Responsibilities include handling the full sales cycle, generating reports, and coordinating with logistics to prioritize orders. Strong communication and organizational skills are essential.