Key Account & Sales Operations Coordinator

RTIC Outdoors; Katy (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Life insurance

Paid parental leave

Tuition and professional development

Paid holidays

PTO

401(k) with company match

Job summary

RTIC Outdoors in Katy, TX is seeking a detail-oriented Key Account Coordinator and Sales Assistant to support our presence at industry events, handle orders, quotes, and inquiries, and maintain CRM records.

You will collaborate with finance and operations to resolve discrepancies, prepare sales materials, and ensure timely updates to partners, while delivering excellent customer service and maintaining product knowledge across RTIC's catalog.

Qualifications

• High School Diploma or equivalent.
• Desire to build a career in sales, with range across relationship sales, digital sales, and new customer acquisition.
• Proven ability to manage client relationships and navigate high-volume workloads.
• Experience supporting both B2B and B2C customers preferred.

Responsibilities

• Coordinate and support RTIC’s presence at key industry events throughout the year, including approximately 6-8 trips annually.
• Serve as the primary point of contact for assigned promo distributors and key accounts.
• Manage incoming orders, quote requests, and product inquiries for promotional partners.
• Track order progress through fulfillment and proactively communicate updates to partners.
• Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.
• Proactively follow up on open quotes, outstanding payments, and pending customer decisions to support timely order completion.
• Collaborate with finance and operations to resolve discrepancies and confirm order readiness.
• Provide updates and escalation support to management for key accounts or high-value transactions.
• Provide administrative support to sales team.
• Prepare sales presentations, reports, proposals, and customer documentation.
• Maintain customer records, sales files, and CRM data for accuracy.
• Communicate with internal departments to support customer requests and sales initiatives.
• Track action items and ensure timely completion of assigned tasks.

Skills

Communication

Organizational skills

Planning

Customer relationship management

Education

High School Diploma

Tools

CRM systems

Microsoft Suite

Google Suite

Job description

RTIC Outdoors in Katy, TX is seeking a detail-oriented Key Account Coordinator and Sales Assistant to support our presence at industry events, handle orders, quotes, and inquiries, and maintain CRM records.

You will collaborate with finance and operations to resolve discrepancies, prepare sales materials, and ensure timely updates to partners, while delivering excellent customer service and maintaining product knowledge across RTIC's catalog.