Key Account Coordinator and Sales Assistant

RTIC Outdoors LLC; Katy (TX); On-site; USD 3,168,000 - 3,582,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Life insurance

Paid parental leave

Tuition and professional development

Paid holidays

PTO

401(k) with company match

Job summary

RTIC Outdoors is seeking a Key Account Coordinator and Sales Assistant in Katy, TX to support promotional channels, manage orders, and assist a fast-paced sales team.

You will coordinate events, serve as the primary contact for promo distributors and accounts, track quotes and payments, and keep CRM data accurate while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent
• Desire to build a career in sales, with range across relationship sales, digital sales, and new customer acquisition.
• Proven ability to manage client relationships and navigate high-volume workloads.
• Experience supporting both B2B and B2C customers preferred.
• Proficiency in CRM systems, email communication, and Microsoft/Google Suites.

Responsibilities

• Coordinate and support RTIC's presence at key industry events throughout the year, including approximately 6-8 trips annually.
• Serve as the primary point of contact for assigned promo distributors and key accounts.
• Manage incoming orders, quote requests, and product inquiries for promotional partners.
• Track order progress through fulfillment and proactively communicate updates to partners.
• Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.

Job description

Key Account Coordinator and Sales Assistant

Full Time Clerical Katy, TX, US

3 days ago Requisition ID: 1090

Salary Range: $23.00 To $26.00 Hourly

Who We Are...

RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there is always time for great friends and great outdoor moments-with great gear you can count on. That is why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!

The Key Account Coordinator serves as the dedicated liaison for RTIC's Preferred Promo Channel clients, ensuring exceptional service, accuracy, and responsiveness across all touchpoints. This role blends account coordination and customer service, focused on planning and executing key industry events, managing key promotional partners, supporting Custom Shop orders, and maintaining proactive follow-up on open quotes and pending payments.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and brings a relationship-driven mindset to every interaction.

Primary Responsibilities

Coordinate and support RTIC's presence at key industry events throughout the year, including approximately 6-8 trips annually.

Serve as the primary point of contact for assigned promo distributors and key accounts.

Manage incoming orders, quote requests, and product inquiries for promotional partners.

Track order progress through fulfillment and proactively communicate updates to partners.

Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.

2. Account & Opportunity Follow-Up

Proactively follow up on open quotes, outstanding payments, and pending customer decisions to support timely order completion.

Collaborate with finance and operations to resolve discrepancies and confirm order readiness.

Provide updates and escalation support to management for key accounts or high-value transactions.

Provide administrative support to sales team.

Prepare sales presentations, reports, proposals, and customer documentation.

Maintain customer records, sales files, and CRM data for accuracy.

Communicate with internal departments to support customer requests and sales initiatives.

Track action items and ensure timely completion of assigned tasks.

Exceptional communication, organizational, and planning skills with attention to detail.

Ability to manage multiple priorities while maintaining high-quality standards.

Proactive problem-solving and a customer-first mindset.

Proficiency in CRM systems, email communication, and Microsoft/Google Suites.

Strong sense of ownership and accountability for client satisfaction and retention.

Genuine interest in building a career in sales, account management, and customer relationships.

Qualifications

High School Diploma or equivalent

Desire to build a career in sales, with range across relationship sales, digital sales, and new customer acquisition.

Proven ability to manage client relationships and navigate high-volume workloads.

Experience supporting both B2B and B2C customers preferred.

This role offers the opportunity to gain experience across key account management, promotional products, trade sows, custom merchandise, and sales. For the right candidate, it can provide a strong foundation for continued growth within RTIC's sales organization.

What We Offer...

• Health benefits include: medical, dental, vision, and mental health
• Disability insurance
• Life insurance
• Paid parental leave
• Tuition and professional development assistance
• Paid holidays
• PTO
• 401(k) with a company match and immediate vesting!

The US base salary range for this full-time position is $23.00 - $26.00. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.