Key Account Management Specialist

Global Recruiters of Lowcountry (GRN); Columbia (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Global Recruiters of Lowcountry is seeking a detail-oriented Key Account Customer Service Representative for our wholesale and key retail accounts. This onsite role focuses on managing orders from purchase order to delivery, resolving issues quickly, and building lasting relationships with major partners.

You will coordinate with warehouse, sales, and logistics teams to ensure on-time fulfillment, monitor order status, and maintain accurate CRM/ERP records.

Qualifications

• 2–3 years of experience in customer service, account management, or wholesale order processing.
• Experience with CRM/ERP or order management systems (e.g., NetSuite, SAP, Salesforce).
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple accounts.
• Customer-first mindset with problem-solving approach.
• Proficiency in Excel/Google Sheets.

Responsibilities

• Serve as the primary contact for assigned key accounts, owning day-to-day order and service needs.
• Process and track purchase orders, ensuring accuracy and on-time fulfillment.
• Coordinate with warehouse, sales, and logistics teams to resolve shipping, inventory, and delivery issues.
• Monitor order status and proactively communicate delays, changes, or backorders to accounts.
• Handle returns, exchanges, chargebacks, and billing discrepancies.
• Maintain accurate, up-to-date account records in our CRM/ERP system.
• Build strong relationships with key account buyers to support their growth with Local Boy Outfitters.
• Prepare regular reports on account performance, order status, and service metrics.

Skills

Communication skills

Attention to detail

Problem solving

Multi-account management

Tools

NetSuite

SAP

Salesforce

Job description

Our client is a leading and scaling outdoor lifestyle apparel company for men and women. This is an onsite role in office with the team. The potential for career growth is tremendous!

About the Role

The Key Account Customer Service Representative is the primary point of contact for our wholesale and key retail accounts — managing orders from purchase order to delivery, resolving issues quickly, and building relationships that keep our biggest partners coming back season after season.

What You'll Do

• Serve as the primary contact for assigned key accounts, owning day-to-day order and service needs
• Process and track purchase orders, ensuring accuracy and on-time fulfillment
• Coordinate with warehouse, sales, and logistics teams to resolve shipping, inventory, and delivery issues
• Monitor order status and proactively communicate delays, changes, or backorders to accounts
• Handle returns, exchanges, chargebacks, and billing discrepancies
• Maintain accurate, up-to-date account records in our CRM/ERP system
• Build strong relationships with key account buyers to support their growth with Local Boy Outfitters
• Prepare regular reports on account performance, order status, and service metrics

What You Bring

• 2-3 years of experience in customer service, account management, or wholesale order processing
• Experience with CRM/ERP or order management systems ("e.g., NetSuite, SAP, Salesforce")
• Strong written and verbal communication skills
• High attention to detail and the ability to manage multiple accounts at once
• A problem-solving mindset with a customer-first approach
• Proficiency in Excel/Google Sheets
• Experience in apparel, footwear, or consumer goods preferred, but not required