Sales Operations & Customer Experience Coordinator

Triangle Manufacturing Company, Inc.; Upper Saddle River (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Triangle Manufacturing Company, Inc. is seeking a Sales Support Specialist to assist the sales team in achieving targets through coordinated sales and marketing activities and a strong focus on customer service within the Quality Management System.

The role involves supporting strategy development, tracking budgets, preparing quotes, attending BRT meetings, and coordinating tradeshow participation while ensuring compliance with policies and quality procedures.

Qualifications

• Bachelor's degree in a four-year college or university and 3 years related experience in a regulated manufacturing environment.
• Ability to read, write and speak English; communicate effectively to diverse audiences.
• Proficient in Outlook, Word, Excel and PowerPoint; strong collaboration and customer service skills.

Responsibilities

• Support development of sales strategies through research of current customers and targeted prospects.
• Assist with tracking budget vs. actual sales figures from POs and forecasts.
• Prepare quotations and maintain quote database; generate activity and trend reports for management.
• Attend weekly Business Review Team meetings; update the sales opportunities and projects spreadsheet.
• Support manufacturing groups with customer needs, confirm price/delivery changes, and manage customer concerns to resolution.
• Coordinate Non-Disclosure, Supplier and Quality Agreements and ensure timely submission.
• Develop and conduct customer satisfaction surveys and monitor feedback and performance metrics for Quality Team.
• Coordinate company tradeshow participation and visits with agendas, travel, and logistics.
• Manage inventory of marketing collateral and promotional items; assist in new materials per branding.
• Support onboarding activities, RFQ tracking, and cross-functional coordination from quotation through production launch.

Skills

MS Office

Customer service

Interpersonal skills

Detail-oriented

Problem solving

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Triangle Manufacturing Company, Inc. is seeking a Sales Support Specialist to assist the sales team in achieving targets through coordinated sales and marketing activities and a strong focus on customer service within the Quality Management System.

The role involves supporting strategy development, tracking budgets, preparing quotes, attending BRT meetings, and coordinating tradeshow participation while ensuring compliance with policies and quality procedures.