Key Account Manager - Transportation Solutions Leader

RXO, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m

Pre-tax accounts

Company-paid disability and lifecert

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Key Account Manager to serve as the daily point of contact and relationship manager for our most important clients.

You will expand existing accounts, negotiate rates, and coordinate with carriers while maintaining a deep understanding of client needs. You will uphold RXO’s standards, ensure accurate billing, and keep internal systems updated to reflect sales metrics and service quality.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1 year of professional experience.

Responsibilities

• Serve as the daily point of contact and relationship manager for RXO’s top clients.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business.
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics.
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations.

Skills

Relationship management

Communication skills

Account management

Negotiation

Education

Bachelor’s degree or equivalent related work or military experience

Job description

RXO, Inc. is seeking a Key Account Manager to serve as the daily point of contact and relationship manager for our most important clients.

You will expand existing accounts, negotiate rates, and coordinate with carriers while maintaining a deep understanding of client needs. You will uphold RXO’s standards, ensure accurate billing, and keep internal systems updated to reflect sales metrics and service quality.