Key Account Manager

RXO, Inc.; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Paid time off, company holidays, and volunteer days

Job summary

RXO, Inc. is seeking a Key Account Manager in Ann Arbor, Michigan, to serve as a liaison for top clients, ensuring satisfaction and expanding customer accounts through relationship development.

The role requires at least a Bachelor's degree and 1 year of professional experience, with preference for candidates with 5 years in transportation sales. Benefits include comprehensive health plans, a 401(k) with company match, and paid time off.

Qualifications

• Minimum 1 year of professional experience required.
• Preferred 5 years of experience in transportation sales environment.

Responsibilities

• Advocate for RXO's top clients to ensure satisfaction.
• Expand customer accounts through relationship development.
• Collaborate with team members on sale terms.
• Maintain shipment integrity and RXO brand standards.
• Track and report internal metrics accurately.
• Ensure accurate billing for business operations.

Skills

Customer advocacy

Relationship development

Negotiation skills

Communication skills

Education

Bachelor's degree or equivalent work/military experience

Job description

About RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Key Account Manager – What Your Day‑to‑Day Will Look Like

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
• Expand current customer accounts through ongoing relationship development
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

At a Minimum, You’ll Need

• Bachelor’s degree or equivalent related work or military experience
• 1 year of professional experience

It’d Be Great If You Also Have

• 5 years of experience in a transportation sales environment
• Excellent verbal and written communication skills

Why Join Us – Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.