Key Account Manager (Remote, Austin)

Blacksmith Agency; Austin (TX); À distance; USD 120 000 - 200 000; Plein temps

Résumé du poste

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Key Account Manager, you will own an established book of recurring agency clients, ensuring retention, renewals, and expansion while collaborating with strategists and delivery teams to present a unified client voice.

You will manage a seven-figure annual quota across retention and upsells, maintaining strong relationships with senior client stakeholders and guiding

Qualifications

• Agency account management experience in marketing, digital, or advertising.
• Proven track record of retaining clients and selling more work.
• Comfort carrying a seven-figure annual quota.
• Clear, calm communication with senior client stakeholders.

Responsabilités

• Maintain relationships and renewals across your book of clients.
• Identify upsell opportunities and expand projects within accounts.
• Meet a seven-figure annual quota for retention and upsells.
• Coordinate with strategists and delivery teams to present one clear voice to clients.

Connaissances

Account management

Client retention

Upselling

Stakeholder communication

Description du poste

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.