Key Account Manager (Remote, Charlotte)

Blacksmith Agency; Florida; Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Key Account Manager to own an established book of recurring agency clients. This remote role supports marketing-led brands, coordinating with strategists and delivery teams to present one clear client voice.

Base plus commission, split 50/50, with a seven-figure annual quota for retention and upsells. Ideal candidates have agency account management experience, a proven track record of retaining clients and selling additional work, and comfort with a quota and

Qualifications

• Agency account management experience in marketing or digital/advertising.
• Track record of retaining clients and growing revenue with measurable results.
• Comfort carrying and meeting a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own retention across your book and renewals.
• Identify and close upsell opportunities within clients.
• Meet a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a unified client voice.

Skills

Account management

Client retention

Upselling

Sales quota

Communication

Relationship building

Tools

CRM software

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

Base plus commission, split 50/50.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.