Key Account Manager

Big Lots; Arlington (VA); On-site; USD 115,000 - 184,000; Full time

Job summary

Big Lots, Inc. is seeking a Key Account Manager in Arlington, VA. This role blends strategic thinking with hunting for results, leveraging Apollo.io insights to steer a high-impact sales operation.

You will own the VA numbers, manage paid programs end-to-end, and nurture relationships across Arlington-based accounts, converting webinar attendees into actionable demos within tight timelines. The position targets a senior-level profile with 8+ years in Sales Operations.

Qualifications

• 8+ years of sales ops/management experience.
• Proven renewal management aptitude.
• Strong communication skills, with clear, effective delivery.
• Meticulous attention to detail across all deliverables.
• Ability to deliver bad news clearly and early.
• Experience managing Arlington, VA market accounts.

Responsibilities

• Bridge Facilitation reporting and tell the story your CMO needs to hear.
• Drive Sales Forecasting adoption so the VA team avoids blind spots.
• Own the VA number and the relationships that back it up.
• Manage paid search, social, and email programs end to end.
• Identify Arlington accounts at risk of churn and win them back.
• Build and nurture relationships with prospects across the Arlington market.
• Craft follow-ups that get responses, not ignored messages.
• Convert webinar attendees into sales demos within 48 hours.

Skills

Strategic thinking

Communication skills

Active listening

Renewal management

Attention to detail

Job description

Think of this Key Account Manager job at Big Lots as part strategist, part hunter, all results, with Apollo.io sharpening every move. Picture $115,000 - $184,000, a temporary cadence, and 8 years of Sales Operations translating into a manager seat you actually steer at Big Lots.

Key Responsibilities

• Bridge Facilitation reporting and the story your CMO needs to hear
• Push Sales Forecasting adoption so the VA team stops flying blind
• Carry the VA number and the relationships that make it real
• Manage paid search, social, and email programs end to end
• Spot which Arlington accounts are about to churn and win them back
• Build and nurture relationships with prospects across the Arlington, VA market
• Write follow-ups that get answered, not the ones that get ignored
• Convert webinar attendees into sales marketing demos within 48 hours

What You'll Bring

• The composure to deliver bad news early and clearly
• The communication discipline to over-share early and trim later
• The kind of listening that makes the other person feel heard
• Proven aptitude for Renewal Management, ideally near Arlington, VA
• 8+ years that left you with strong instincts and few illnesses
• Meticulous attention to detail across every deliverable

Big Lots is the ruthlessly-focused Arlington company that turned a niche sales marketing obsession into something the whole VA now uses. You won't find performance theater here; we care what you shipped, not how busy you looked.

Beyond the $115,000 - $184,000 base, Big Lots invests in your growth through paid certifications, conferences, and dedicated learning time.

Fresh interview slots opened up this week for the Key Account Manager search.

The version of you that already works at Big Lots is just one application ahead.