Inside Sales Account Manager - Transportation

Action; Pasadena (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Action in Pasadena, TX is seeking a Customer Account Manager to grow and support the sustainability of our key accounts. You will provide proactive, high-touch service to assigned accounts, deepen relationships, and identify revenue opportunities within existing lanes.

You'll manage daily operations, prepare bids and respond to RFPs, coordinate with internal teams to meet customer needs, and escalate issues as needed.

Qualifications

• Bachelor’s degree or higher preferred.
• 1–3 years in customer service, preferably in transportation/brokerage.
• Familiarity with TMS and CRM software.
• Proficiency in Microsoft Excel.

Responsibilities

• Provides exceptional customer service and support to assigned key accounts.
• Proactively seeks organic growth opportunities for key accounts and prepares bids.
• Executes daily operations including load entry, monitoring, and coordinating with freight teams.
• Handles escalated customer issues with sound judgement and timely solutions.
• Backs up other team members as needed.

Skills

Customer service

Relationship building

Negotiation

Communication

Time management

Proactive outreach

Education

Bachelor’s Degree or some college

Tools

McLeod/TMW

Sugar/One-Page CRM

Excel

Job description

The primary responsibility of the Customer Account Manager is to grow and support the sustainability of AR’s key accounts, ensure excellent customer service and identify growth and service opportunities within our key account base. This position is accountable both individually and as a team for making a positive contribution toward the achievement of individual and customer-specific KPI’s and overall business objectives including, but not limited to the following:

• Customer satisfaction and retention
• YOY organic growth of customer accounts

DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service and support by frequently and proactively reaching out to assigned key customer accounts to establish rapport, deepen working relationships, and win revenue-generating opportunities.
• Proactively seeks out and identifies organic growth opportunities for key accounts.
• Prepares bids on lanes and submits RFP/RFQs as available/requested for key accounts.
• Executes daily operational needs including load entry, monitoring and tracking, coordination with team to cover freight, communication with customer and management of customer needs.
• Handles escalated customer issues and uses judgement and discretion in determining solutions.
• Provides backup support for other team members as needed.
• Additional duties as assigned.

BUSINESS COMPETENCIES

• Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust
• High energy, enthusiastic and a positive, proactive attitude
• Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills
• Strong sense of urgency for completing tasks and seeking out opportunities
• Excellent communication skills (oral, written and presentation)
• Efficient organizational and time management skills and the ability to balance and prioritize competing priorities

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:

• Bachelor’s Degree or some college preferred
• 1-3 years of customer service experience, especially in transportation/brokerage industry
• Familiarity with transportation management software (TMS) such as McLeod or TMW preferred
• Familiarity with customer relationship management software (CRM) such as Sugar or One-Page preferred
• Proficiency in using Microsoft Office suite, especially Excel