K-12 Tech Support Specialist

Orange County Public Schools; Orlando (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Orange County Public Schools is seeking a detail-oriented IT technician to support district and school-based technology. You will troubleshoot networks, workstations, peripherals, and databases, providing timely, courteous technical assistance to staff and students.

The role requires a Bachelor’s degree in information technology or related field, plus experience with mainframe, network, servers, or web page maintenance and design; two years of related coursework may substitute.

Qualifications

• Bachelor’s degree in information technology, computer science, or closely related field.
• Minimum experience in mainframe, network, servers, or web page maintenance and design, or two years of related college courses with two years of technology experience.

Responsibilities

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
• Troubleshoots and maintains district-approved site-based networks, workstations, peripherals/hardware and databases.
• Diagnoses, tracks, and solves hardware and software problems; escalates irresolvable issues to the appropriate department for resolution.
• Provides technical support for computer hardware and software applications to school or department personnel.
• Supports the configuration of software and assists users with district-approved software, including e-mail, internet and office productivity software.
• Assists users with various district-approved software programs.
• Uses district-approved workstations/server to retrieve, review, or modify data; and deployment software.
• Implements installation, relocation and/or modifications of district-approved workstations, monitors and peripherals.
• Tracks software licensing and the use of software on site in accordance with district policy.
• Keeps an inventory of technical equipment and maintains a database.
• Recommends selection for new workstations, software, and other technical equipment.
• Oversees and maintains the school site.
• Attends training to ensure skill level in various technologies.

Education

Bachelor’s degree in information technology, computer science, or closely related field

Job description

Orange County Public Schools is seeking a detail-oriented IT technician to support district and school-based technology. You will troubleshoot networks, workstations, peripherals, and databases, providing timely, courteous technical assistance to staff and students.

The role requires a Bachelor’s degree in information technology or related field, plus experience with mainframe, network, servers, or web page maintenance and design; two years of related coursework may substitute.