K-12 Strategic Account Growth Manager

lightspeedsystems; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Lightspeed Systems seeks a Strategic Account Manager to own a portfolio of K-12 district accounts and drive renewals, expansions, and cross-sell opportunities. You will partner with district leaders, forecast renewals, and coordinate with internal teams to ensure long-term customer success.

The role requires managing complex accounts with multiple stakeholders and strong executive communication to drive revenue growth in a dynamic EdTech environment.

Qualifications

• Bachelor's degree preferred
• 5+ years of experience in account management, customer success, or B2B sales
• Proven experience managing renewals, expansions, and long-term customer relationships
• Demonstrated success driving revenue growth through cross-selling and upselling
• Strong consultative and solution-based selling skills
• Experience managing complex accounts with multiple stakeholders and long sales cycles
• Excellent written and verbal communication skills, including executive-level presentations
• Ability to understand and articulate technical solutions to a variety of audiences
• Proficiency with CRM systems (Salesforce preferred) and sales enablement tools
• Strong organizational, forecasting, and time-management skills
• Ability to work independently while collaborating effectively in a cross-functional environment

Responsibilities

• Own and manage a portfolio of K-12 district accounts, serving as the primary point of contact and strategic advisor
• Build and maintain strong relationships with district stakeholders by understanding goals and challenges
• Lead account planning and strategic review meetings to drive retention and growth
• Own renewal lifecycle, including forecasting, risk assessment, and execution
• Identify, position, and close cross-sell and up-sell opportunities within accounts
• Monitor account health using product usage data and feedback
• Mitigate renewal risk by addressing issues and coordinating with teams
• Manage at-risk accounts and escalations to drive retention
• Maintain accurate account data in Salesforce: contacts, licenses, pricing, contracts, forecasts
• Collaborate with Customer Success, Sales, Product, Support, and Finance for a seamless experience
• Provide insights from customer conversations to inform product improvements and GTM strategy

Skills

Account management

Customer success

B2B sales

Renewals

Cross-selling

Upselling

Executive-level presentations

CRM proficiency

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Lightspeed Systems seeks a Strategic Account Manager to own a portfolio of K-12 district accounts and drive renewals, expansions, and cross-sell opportunities. You will partner with district leaders, forecast renewals, and coordinate with internal teams to ensure long-term customer success.

The role requires managing complex accounts with multiple stakeholders and strong executive communication to drive revenue growth in a dynamic EdTech environment.