K-12 Growth & Renewals Strategist

Lightspeed Systems; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K–12 school districts within an assigned territory. You will serve as the primary contact and strategic partner to district leaders, managing account planning, renewal strategy, risk, and expansion.

In this role, you will collaborate with internal teams to ensure long-term customer success, drive revenue growth through cross-selling and upselling, and deliver a high-quality customer

Qualifications

• 5+ years in account management, customer success, or B2B sales.
• Proven renewals, expansions, and long-term relationships.
• Experience driving revenue growth through cross-selling and upselling.
• Strong consultative, solution-based selling skills.
• Experience managing complex accounts with multiple stakeholders and long sales cycles.
• Excellent written and verbal communication, including executive presentations.
• Ability to articulate technical solutions to diverse audiences.
• Proficient with CRM systems (Salesforce preferred) and sales tools.
• Strong organizational, forecasting, and time-management skills.
• Ability to work independently while collaborating cross-functionally.

Responsibilities

• Own and manage a portfolio of K–12 district accounts and serve as primary contact.
• Build and maintain relationships with district stakeholders and understand goals.
• Lead account planning and strategic reviews to drive retention and growth.
• Own renewal lifecycle including forecasting, risk assessment, and execution.
• Identify and close cross-sell and upsell opportunities within existing accounts.
• Monitor account health using product usage data, feedback, and reports.
• Mitigate renewal risk by addressing issues and coordinating with teams.
• Manage at-risk accounts and escalations to drive retention.
• Maintain accurate account data in Salesforce and forecast updates.
• Partner with Customer Success, Sales, Product, Support, and Finance for seamless experience.
• Provide insights from conversations to inform product and GTM strategy.

Skills

Account management

Customer success

B2B sales

Renewals

Cross-selling

Upselling

Executive communication

Forecasting

Strategic thinking

Tools

Salesforce

Job description

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K–12 school districts within an assigned territory. You will serve as the primary contact and strategic partner to district leaders, managing account planning, renewal strategy, risk, and expansion.

In this role, you will collaborate with internal teams to ensure long-term customer success, drive revenue growth through cross-selling and upselling, and deliver a high-quality customer