EdTech Growth & Retention Account Manager

Lightspeed-Systems

Austin (TX)

On-site

USD 70,000 - 100,000

Full time

4 days ago

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Job summary

Lightspeed Systems, based in Austin, TX, is seeking an Account Manager to own the post-sale relationship for a dedicated book of mid-market K‑12 district accounts. You will retain, expand, and ensure customers realize value from Lightspeed products as the primary contact for the life of each contract.

The role focuses on renewals and expansions, with onsite work at Lightspeed's Austin HQ Monday–Thursday and travel as required.

Qualifications

Bachelor's degree preferred.
4+ years of B2B account management, customer success, or renewal-focused sales experience.
Strong track record of retaining and growing a substantial book of business.
Experience managing renewals and expansion opportunities with K-12 or public sector preferred.
Strong relationship-management and consultative skills.
Proficiency with CRM systems (Salesforce) and modern customer/account management tools.

Responsibilities

Own a named list of assigned accounts with defined renewal dates as the customer's primary point of contact.
Drive renewal activity from first outreach through signed order and flag at-risk accounts.
Identify and close expansion and upsell opportunities within your book.
Maintain accurate Salesforce records on every account in your book.
Spot at-risk accounts early and elevate promptly to reduce churn.
Conduct regular account review meetings to surface expansion and reduce churn.
Coordinate with Account Executive on cross-sell plays when a new-logo opportunity touches existing accounts.
Partner with Solutions Engineer on open support cases affecting your accounts.
Own retention and expansion revenue for your book.