Strategic EdTech Account Manager - Retention & Growth

Lightspeed Systems; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Lightspeed Systems, based in Austin, TX, seeks an Account Manager to own the post-sale relationship for a dedicated book of mid-market K-12 district accounts. You will be the primary point of contact for the life of the contract, focused on retention, expansion, and delivering real value from Lightspeed products.

This role is not prospecting. You don’t chase new logos — you protect and grow what Lightspeed already has.

Qualifications

• 4+ years in B2B account management or renewal-focused roles.
• Bachelor's degree preferred.
• Proven ability to retain and grow a large book of business.
• Experience with renewals in K-12 or public sector or quick ramp.
• Strong relationship-management and consultative skills.
• Proficient with Salesforce and modern CRM tools.

Responsibilities

• Own a named book of accounts with renewal dates and serve as the primary contact.
• Drive renewal activity from outreach to signed order and flag at-risk accounts.
• Identify and close expansion and upsell opportunities within your book.
• Maintain accurate Salesforce records on all accounts: stage, renewal health, contacts.
• Lead account reviews to surface expansion and reduce churn risk.
• Coordinate with Account Executive on cross-sell opportunities.
• Partner with Solutions Engineer on open support cases affecting accounts.
• Own retention and expansion revenue; not measured on new-logo sales.

Skills

Account management

Customer success

Relationship management

Renewals

Upsell

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

Lightspeed Systems, based in Austin, TX, seeks an Account Manager to own the post-sale relationship for a dedicated book of mid-market K-12 district accounts. You will be the primary point of contact for the life of the contract, focused on retention, expansion, and delivering real value from Lightspeed products.

This role is not prospecting. You don’t chase new logos — you protect and grow what Lightspeed already has.