Strategic EdTech Account Manager - Retention & Growth

Lightspeed Systems

Austin (TX)

On-site

USD 90,000 - 130,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Lightspeed Systems, based in Austin, TX, seeks an Account Manager to own the post-sale relationship for a dedicated book of mid-market K-12 district accounts. You will be the primary point of contact for the life of the contract, focused on retention, expansion, and delivering real value from Lightspeed products.

This role is not prospecting. You don’t chase new logos — you protect and grow what Lightspeed already has.

Qualifications

4+ years in B2B account management or renewal-focused roles.
Bachelor's degree preferred.
Proven ability to retain and grow a large book of business.
Experience with renewals in K-12 or public sector or quick ramp.
Strong relationship-management and consultative skills.
Proficient with Salesforce and modern CRM tools.

Responsibilities

Own a named book of accounts with renewal dates and serve as the primary contact.
Drive renewal activity from outreach to signed order and flag at-risk accounts.
Identify and close expansion and upsell opportunities within your book.
Maintain accurate Salesforce records on all accounts: stage, renewal health, contacts.
Lead account reviews to surface expansion and reduce churn risk.
Coordinate with Account Executive on cross-sell opportunities.
Partner with Solutions Engineer on open support cases affecting accounts.
Own retention and expansion revenue; not measured on new-logo sales.