K-12 IT Support Technician — On-Site

Hanover Public Schools; Hanover (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Hanover Public Schools in Hanover, Massachusetts is seeking an IT Support Technician to provide first-line tech help for staff and students. You will diagnose hardware, software, connectivity and user-account issues across Windows, macOS, ChromeOS and iOS devices.

In this full-time role you will image and deploy devices, manage inventory, assist with onboarding/offboarding, and coordinate with senior IT staff. Travel between buildings is required.

Qualifications

• High school diploma or equivalent required; associate degree, vocational/technical training, industry certification, or related coursework in information technology preferred.
• Prior experience providing technology support, troubleshooting, or break/fix services preferred.
• Working knowledge of Windows, macOS, ChromeOS and iOS/iPadOS; familiarity with Google Workspace and Microsoft 365.

Responsibilities

• Serve as the first point of contact for routine technology support requests from school and municipal employees.
• Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems.
• Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment.
• Support Windows, macOS, ChromeOS and iOS/iPadOS devices.
• Receive, document, prioritize and resolve support requests through the IT ticketing system and elevate more complex problems to senior IT staff.
• Prepare, image, configure and deploy new and replacement devices.
• Travel between school and municipal buildings as necessary.
• Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High school diploma

Associate degree

Bachelor degree preferred

Tools

Google Workspace

Microsoft 365

Job description

Hanover Public Schools in Hanover, Massachusetts is seeking an IT Support Technician to provide first-line tech help for staff and students. You will diagnose hardware, software, connectivity and user-account issues across Windows, macOS, ChromeOS and iOS devices.

In this full-time role you will image and deploy devices, manage inventory, assist with onboarding/offboarding, and coordinate with senior IT staff. Travel between buildings is required.