IT Support Technician

Hanover Public Schools; Hanover (MA); Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

Hanover Public Schools in Hanover, Massachusetts is seeking an IT Support Technician to provide first-line tech help for staff and students. You will diagnose hardware, software, connectivity and user-account issues across Windows, macOS, ChromeOS and iOS devices.

In this full-time role you will image and deploy devices, manage inventory, assist with onboarding/offboarding, and coordinate with senior IT staff. Travel between buildings is required.

Qualifications

• High school diploma or equivalent required; associate degree, vocational/technical training, industry certification, or related coursework in information technology preferred.
• Prior experience providing technology support, troubleshooting, or break/fix services preferred.
• Working knowledge of Windows, macOS, ChromeOS and iOS/iPadOS; familiarity with Google Workspace and Microsoft 365.

Responsabilités

• Serve as the first point of contact for routine technology support requests from school and municipal employees.
• Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems.
• Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment.
• Support Windows, macOS, ChromeOS and iOS/iPadOS devices.
• Receive, document, prioritize and resolve support requests through the IT ticketing system and elevate more complex problems to senior IT staff.
• Prepare, image, configure and deploy new and replacement devices.
• Travel between school and municipal buildings as necessary.
• Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users.

Connaissances

Customer service

Communication

Problem solving

Organizational skills

Formation

High school diploma

Associate degree

Bachelor degree preferred

Outils

Google Workspace

Microsoft 365

Description du poste

IT Support Technician

Hanover Public Schools Hanover Public Schools - Hanover, Massachusetts Open in Google Maps

Job Details

Job ID: 5965934

Application Deadline: Posted until filled

Posted: Oct 20, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

• Serve as the first point of contact for routine technology support requests from school and municipal employees.
• Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems.
• Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment.
• Support Windows, macOS, ChromeOS and iOS/iPadOS devices.
• Provide basic support for Google Workspace, Microsoft 365 and other district/Town applications.
• Receive, document, prioritize and resolve support requests through the IT ticketing system and elevate more complex problems to senior IT staff.
• Prepare, image, configure and deploy new and replacement devices.
• Perform routine hardware repairs and component replacements.
• Assist with employee onboarding/offboarding, including equipment preparation, setup, collection and inventory.
• Maintain accurate hardware inventory, asset tags and equipment records.
• Assist with classroom technology, displays, projectors, interactive panels, audio/visual equipment and related peripherals.
• Troubleshoot basic wired and wireless connectivity issues
• Assist with technology setup for meetings, presentations and special events.
• Perform preventive maintenance and routine software/firmware updates as directed.
• Travel between school and municipal buildings as necessary.
• Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users.
• Perform other technology-related duties as assigned.

Position Type: Full-time

Salary: $55 to $60 Per Year

Job Categories

Administration > Technology

Welcome to Hanover Public Schools

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Job Requirements

• High school diploma or equivalent required; associate degree, vocational/technical training, industry certification, or related coursework in information technology preferred.
• Prior experience providing technology support, troubleshooting, or break/fix services preferred.
• Working knowledge of computers, mobile devices, printers, peripherals, and common operating systems, including Windows, macOS, ChromeOS, and iOS/iPadOS.
• Ability to diagnose and resolve basic hardware, software, connectivity, printing, and user-account issues.
• Familiarity with Google Workspace, Microsoft 365, and educational or municipal technology environments preferred.
• Ability to learn new technologies, applications, and systems quickly and follow established IT procedures and security practices.
• Strong customer-service, communication, organizational, and problem-solving skills.
• Ability to work effectively and professionally with students, educators, administrators, municipal employees, and other users with varying levels of technical experience.
• Ability to manage multiple service requests, prioritize work, document solutions, and appropriately elevate complex issues.
• Ability to work independently as well as collaboratively as a member of the IT team.
• Valid driver's license and ability to travel between school and municipal buildings as needed.
• Ability to lift, carry, install, and move computers, monitors, printers, and other technology equipment.
• Successful completion of all pre-employment requirements applicable to employment in a Massachusetts public school environment.
• At least 3 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Michael Wildrick , Director of Technology
• 188 Broadway
• Hanover, Massachusetts 02339
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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