K-12 IT Support Technician I

District/Multiple; Hopkinton (MA); On-site; USD 36,000 - 40,000; Full time

Job summary

Hopkinton Public School District in Hopkinton, Massachusetts, seeks a Technician I to maintain computer equipment and provide hands-on IT support across multiple school sites. The role includes imaging, deployment, and user training on new technologies, plus documentation and ticketing responsibilities.

The position is full-time, starting immediately, with salary $26.90–$28.55 per hour and a focus on uptime, reliability, and excellent user support within a district environment.

Qualifications

• ACMT, A+, and Apple product certifications preferred.
• Associate’s Degree from an accredited institution, in Computer Science, or a related field is preferred.
• Working knowledge of MAC & PC operating systems, desktop applications, JAMF’s Casper Suite, Google & GSuite, and familiarity with the imaging process preferred.
• 1 - 2 years hands on computer support experience required.
• Abilities to work independently in a fast-paced environment, juggling many tasks and requests across a large user base; and to organize, prioritize, and complete a large volume of varying requests by a multitude of users.
• A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies.
• Ability to interact daily with users at varying technical competency levels.

Responsibilities

• Provide hands on hardware, software and telephone support to IT users at multiple Hopkinton school locations.
• Provide user support and training in the use of existing and new technologies, including audio/visual presentations related equipment.
• Troubleshoot common computer, software, telecommunications and A/V problems independently; escalates to Level 2 techs or Tech Center Manager when appropriate.
• Image and deploy new or existing technology on an annual basis; field/triage/resolve/document technology calls and requests for all sites.
• Maintain accurate and timely IT records including inventory of hardware, software, supplies, warranties and RMAs.
• Manage, review, and update tech support tickets via the internal ticketing system.
• Research, communicate, coordinate and implement new technologies independently or with internal IT staff or outside contractors.
• Bring unusual conditions or situations to the attention of the Tech Center Manager and Director of Technology.
• Provide backup support related to network hardware, software and system administration.
• Other duties, as assigned.

Skills

ACMT certification

A+ certification

Apple certifications

2 years experience

Education

Associate’s Degree in Computer Science or related field

Tools

MAC & PC operating systems

desktop applications

JAMF’s Casper Suite

Google & GSuite

imaging process

Job description

Hopkinton Public School District in Hopkinton, Massachusetts, seeks a Technician I to maintain computer equipment and provide hands-on IT support across multiple school sites. The role includes imaging, deployment, and user training on new technologies, plus documentation and ticketing responsibilities.

The position is full-time, starting immediately, with salary $26.90–$28.55 per hour and a focus on uptime, reliability, and excellent user support within a district environment.