District IT Help Desk Technician & Infrastructure Support

Hanover Community School Corporation; San Jacinto (CA); On-site; USD 54,000 - 78,000; Full time

Job summary

Hanover Community School Corporation is seeking a Building IT Help Desk Supervisor to run the district's building help desk and support the technology department with infrastructure maintenance.

The role requires managing help desk tickets, providing troubleshooting for staff and students, coordinating device delivery and inventory, and performing preventive maintenance on IT equipment. Strong customer service and learning mindset preferred.

Qualifications

• Experience with Windows 7/10, Mac OSX and Chrome OS.
• Experience with printers (inkjet and laser).
• Experience in a hybrid network environment.
• A+ certification preferred.
• Strong customer support and communication skills.

Responsibilities

• Resolve inquiries and work orders; manage help desk tickets.
• Provide troubleshooting information to staff and students.
• Coordinate delivery, installation, and inventory of technology.
• Perform preventive maintenance of IT equipment.
• Perform basic repairs of computers and network components.

Skills

Help desk

Customer support

Troubleshooting

Windows

Mac OSX

Chrome OS

Microsoft Office

G Suite

Networking

Windows Server

Printer repair

A+ Certification

Education

Associate degree

Job description

Hanover Community School Corporation is seeking a Building IT Help Desk Supervisor to run the district's building help desk and support the technology department with infrastructure maintenance.

The role requires managing help desk tickets, providing troubleshooting for staff and students, coordinating device delivery and inventory, and performing preventive maintenance on IT equipment. Strong customer service and learning mindset preferred.