27-35 Technician I

District/Multiple; Hopkinton (MA); On-site; USD 36,000 - 40,000; Full time

Job summary

Hopkinton Public School District in Hopkinton, Massachusetts, seeks a Technician I to maintain computer equipment and provide hands-on IT support across multiple school sites. The role includes imaging, deployment, and user training on new technologies, plus documentation and ticketing responsibilities.

The position is full-time, starting immediately, with salary $26.90–$28.55 per hour and a focus on uptime, reliability, and excellent user support within a district environment.

Qualifications

• ACMT, A+, and Apple product certifications preferred.
• Associate’s Degree from an accredited institution, in Computer Science, or a related field is preferred.
• Working knowledge of MAC & PC operating systems, desktop applications, JAMF’s Casper Suite, Google & GSuite, and familiarity with the imaging process preferred.
• 1 - 2 years hands on computer support experience required.
• Abilities to work independently in a fast-paced environment, juggling many tasks and requests across a large user base; and to organize, prioritize, and complete a large volume of varying requests by a multitude of users.
• A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies.
• Ability to interact daily with users at varying technical competency levels.

Responsibilities

• Provide hands on hardware, software and telephone support to IT users at multiple Hopkinton school locations.
• Provide user support and training in the use of existing and new technologies, including audio/visual presentations related equipment.
• Troubleshoot common computer, software, telecommunications and A/V problems independently; escalates to Level 2 techs or Tech Center Manager when appropriate.
• Image and deploy new or existing technology on an annual basis; field/triage/resolve/document technology calls and requests for all sites.
• Maintain accurate and timely IT records including inventory of hardware, software, supplies, warranties and RMAs.
• Manage, review, and update tech support tickets via the internal ticketing system.
• Research, communicate, coordinate and implement new technologies independently or with internal IT staff or outside contractors.
• Bring unusual conditions or situations to the attention of the Tech Center Manager and Director of Technology.
• Provide backup support related to network hardware, software and system administration.
• Other duties, as assigned.

Skills

ACMT certification

A+ certification

Apple certifications

2 years experience

Education

Associate’s Degree in Computer Science or related field

Tools

MAC & PC operating systems

desktop applications

JAMF’s Casper Suite

Google & GSuite

imaging process

Job description

Hopkinton Public School District District/Multiple - Hopkinton, Massachusetts Open in Google Maps

27-35 Technician I

Hopkinton Public School District District/Multiple - Hopkinton, Massachusetts Open in Google Maps

This job is also posted in Hopkinton Public School District

Job Details

• Job ID: 5912332
• Application Deadline: Posted until filled
• Posted: Sep 02, 2026 4:00 AM (UTC)
• Starting Date: Immediately

Job Description

TITLE: Technician I

TYPE OF POSITION: Full-time (1.0), anticipated start 9/8/2026; salary commensurate with experience (current range $26.90-$28.55/hour)

LOCATION: District, Hopkinton, Massachusetts

AREA OF CONSIDERATION: All qualified candidates

The Technician I maintains all computer and related equipment in such a condition of operating excellence that maximum uptime and use may be made of it at all times.

DUTIES:

Duties include, but are not limited to:

• As part of a team under the supervision of the Director and the Tech Center Manager, the Technician provides hands on hardware, software and telephone support to IT users at multiple locations in the Hopkinton schools;
• Provide user support and training in the use of existing and new technologies, including audio/visual presentations related equipment;
• Troubleshoot common computer, software, telecommunications and A/V problems independently; escalates problems to Level 2 techs or Tech Center Manager when appropriate;
• Image and deploy new or existing technology on an annual basis, field/triage/resolve/document technology calls and requests for all sites;
• Maintains accurate and timely IT records including inventory of hardware, software, supplies, warranties and RMA’s;
• Manage, review, and update tech support tickets via the internal ticketing system;
• Research, communicate, coordinate and implement new technologies independently or working with internal IT staff or outside contractors;
• Bring unusual conditions or situations to the attention of the Tech Center Manager and Director of Technology;
• Provide backup support related to network hardware, software and system administration;
• Other duties, as assigned.

QUALIFICATIONS:

To be considered qualified for the position of Technician I, candidates must have/be:

• ACMT, A+, and Apple product certifications preferred;
• Associate’s Degree from an accredited institution, in Computer Science, or a related field is preferred;
• Working knowledge of MAC & PC operating systems, desktop applications, JAMF’s Casper Suite, Google & GSuite, and familiarity with the imaging process preferred;
• 1 - 2 years hands on computer support experience required;
• Abilities to work independently in a fast-paced environment, juggling many tasks and requests across a large user base; and to organize, prioritize, and complete a large volume of varying requests by a multitude of users;
• A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies;
• Ability to interact daily with users at varying technical competency levels;
• Such alternatives to the above qualifications as the Superintendent or Director of Technology may find appropriate.

The Hopkinton Public School System does not discriminate on the basis of race, color, religion, national origin, age, gender, gender identification, sexual orientation, genetic information, or disability in admission to, access to, employment in, or treatment in its programs and activities. The Hopkinton Public School district is an equal opportunity employer, committed to diversity in our workplace. The school system’s educational philosophy and personnel goals, including the goal of equal employment opportunity, will be considered in filling all positions.

Position Type: Full-Time

Salary: $26.90 to $28.55 Per Hour

Job Categories:

Support Staff > Computer Support

Equal Opportunity Employer

The Hopkinton Public School System does not discriminate on the basis of race, color, religion, national origin, age, gender, gender identification, sexual orientation, genetic information, or disability in admission to, access to, employment in, or treatment in its programs and activities. The Hopkinton Public School district is an equal opportunity employer, committed to diversity in our workplace. The school system’s educational philosophy and personnel goals, including the goal of equal employment opportunity, will be considered in filling all positions.

Job Requirements

• At least 2 year(s) of relevant experience preferred.
• Associate degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Ashoke Ghosh , Director of Technology
• District Office
• Phone: [phone]
• Email: [e-mail]