K-12 IT Help Desk Technician

Casa Grande Elementary School District 4; Casa Grande (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Casa Grande Elementary School District 4 is seeking an IT Help Desk Technician to provide user support for hardware and software, helping students and staff resolve issues and escalating unresolved problems to the IT Manager. This 12-month role reports to the IT Manager and operates from 6:00am to 3:00pm.

Responsibilities include handling password resets, access provisioning, inventory management in MDM, and maintaining accurate records.

Qualifications

• Customer service experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Ability to maintain clear records and documentation.

Responsibilities

• Assist users with hardware and software (password resets, email access, first login to devices, cache clearing, MFA, SSO).
• Coordinate task updates to ensure department objectives are met.
• Troubleshoot tier 1 hardware/software problems for availability of apps and devices.
• Maintain help desk, inventory, and user access records for audit trails.
• Manage district inventory in MDM and track asset locations.

Skills

Customer service

Technical troubleshooting

Record keeping

Communication

Education

High school diploma or equivalent

Tools

MDM systems

Windows

Google Workspace

iOS

Job description

Casa Grande Elementary School District 4 is seeking an IT Help Desk Technician to provide user support for hardware and software, helping students and staff resolve issues and escalating unresolved problems to the IT Manager. This 12-month role reports to the IT Manager and operates from 6:00am to 3:00pm.

Responsibilities include handling password resets, access provisioning, inventory management in MDM, and maintaining accurate records.