IT Technician I: Help Desk & Hardware Support

La Maestra; California; Hybrid; USD 33,000 - 39,000; Full time

Job summary

La Maestra Community Health Centers is seeking an IT Technician to support and maintain information technology applications for La Maestra Family Clinic, handling hardware/software installation, troubleshooting, and data recovery.

The role requires 1-2 years of IT experience, a high school diploma or GED, and strong communication skills. You will perform help desk tasks, set up devices and printers, and assist in network maintenance and other IT duties.

Qualifications

• Education: High school diploma or GED.
• Experience: 1-2 years working in an IT Department or related field.
• Strong verbal and written communication; ability to work with diverse individuals.
• Familiarity with word processing, spreadsheet, and database applications.

Responsibilities

• Receives trouble calls on equipment and diagnoses/fixes problems.
• Monitors system-processing activities by observing computer consoles, peripherals, input, and output to ensure maximum throughput of data.
• Performs equipment repair, including replacing boards and components to identify or remedy failures.
• Assists in preparation and installation of software.
• Assists in the diagnosis and resolution of software problems.
• Installs and troubleshoots printers.
• Trains users in the basic operation and maintenance of La Maestra Computers.
• Help Desk Support.
• Assists the IT Department in all areas related to network maintenance.
• Sets up desktop and thin client operating systems.
• Sets up phones and switches.
• Assists in any IT related errands and purchasing orders.
• Performs miscellaneous functions as required, including but not limited to, calling vendors to report/resolve problems, assisting with demonstrations and site preparations, assisting in changing microcomputer location, assisting electricians in determining wiring changes
• Administration Errands and Purchasing
• Maintain effective communication and working relationships with other employees and patients
• Administrative duties
• Attend staff meetings
• Other duties as assigned

Skills

Troubleshooting

Help Desk

Communication

Education

High school diploma or GED

Tools

Word processing

Spreadsheet

Database applications

Job description

Pay Range:$24.00 to $28.00 per hour, Depends on Experience (DOE)

Location: City Heights

Status/ Hours: Full Time/ Non-Exempt

Summary

Helps maintain and support all matters of Information Technology applications for La Maestra Family Clinic. The IT Technician functions in a developing capacity with increased responsibility for performing a range of microcomputer, network, and/or mainframe operations support activities. Responsible for ensuring all hardware and software work properly, assembling hardware and installing or deleting software, troubleshooting computer equipment (ensuring it runs correctly), and recovers any lost or accidentally deleted data.

Responsibilities

• Receives trouble calls on equipment and diagnoses/fixes problems
• Monitors system-processing activities by observing computer consoles, peripherals, input, and output to ensure maximum throughput of data
• Performs equipment repair, including replacing boards and components to identify or remedy failures
• Assists in preparation and installation of software
• Assists in the diagnosis and resolution of software problems
• Installs and troubleshoots printers
• Trains users in the basic operation and maintenance of La Maestra Computers
• Help Desk Support
• Assists the IT Department in all areas related to network maintenance
• Sets up desktop and thin client operating systems
• Sets up phones and switches
• Assists in any IT related errands and purchasing orders
• Performs miscellaneous functions as required, including but not limited to, calling vendors to report/resolve problems, assisting with demonstrations and site preparations, assisting in changing microcomputer location, assisting electricians in determining wiring changes
• Administration Errands and Purchasing
• Maintain effective communication and working relationships with other employees and patients
• Administrative duties
• Attend staff meetings
• Other duties as assigned

Job Requirements

Education: High school diploma or GED

Certification required: N/A

Experience: 1-2 years working in an IT Department or related field

Verbal and Written Skills to perform the job: Familiarity with basic word processing, spreadsheet, and database applications. Accurate keyboarding skills.

Technical knowledge and skills required to perform the job: Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups. Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams. Skill in analyzing situations and making timely decisions.

Physical and Mental Requirements: Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

La Maestra Community Health Centers is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.